Station

Station message

February 2025: The ticket office at Ipswich station remains open at the advertised times, despite the scaffolding and netting outside that is due to remain in place until mid-April to assist with a roof replacement.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.


CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty Fares
LE
All station facilities
First Class Lounge
Yes
Seated Area
Yes
Waiting Room
Mon-Fri 04:30 to 01:00
Saturday 04:30 to 01:00
Sunday 07:00 to 01:00

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Trolleys
Yes
Station Buffet
Yes

Costa Coffee

Greggs

Starbucks

Self-service vending machines providing hot drinks, cold drinks, and snacks

Free water refill point located on the station concourse, next to the customer service office

Toilets
Yes

There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 22:00 Saturday 05:00 - 22:00 Sunday 07:00 - 22:00

Baby Change
Yes

Female toilets,Male toilets

Telephones

No

Wi Fi
Yes
Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline
https://www.greateranglia.co.uk/travel-information/assisted-travel
Mon-Sun 08:00 to 20:00
Staff Help Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
Mon-Sun
Induction Loop
Yes
Accessible Ticket Machines
Yes
Ramp For Train Access
Yes
Accessible Taxis

Details of nearest taxis are shown on station information poster

National Key Toilets
Yes
Step Free Access

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer service office on the main concourse.


Coverage: whole Station
Ticket Gates
Yes

Ipswich station has Secure Station Acreditation

Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 200
Sheltered: Yes
Cctv: Yes
Location:

There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.


Type: Compounds,Stands,Racks
CarPark
Car parking1:

Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 426

Number Accessible Spaces: 9
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid International Blue Badge


Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/

Car parking2:

Operator Name: National Car Parks
Name: Premium Bay
Spaces: 0

Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Onward Travel

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Passenger services
Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.greateranglia.co.uk/lost-property
Mon-Sun
Live departures and arrivals