Full time

Yes - from help point
Yes - from information point
Yes - from ticket office

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.

• Departure Screens
• Arrival Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

LE

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Costa Coffee

Greggs

Starbucks

Self-service vending machines providing hot drinks, cold drinks, and snacks

Free water refill point located on the station concourse, next to the customer service office

There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 22:00 Saturday 05:00 - 22:00 Sunday 07:00 - 22:00

Female toilets,Male toilets

WHSmith

Photo-Me digital passport photos

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station

Details of nearest taxis are shown on station information poster

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer service office on the main concourse.

Coverage: whole Station

Ipswich station has Secure Station Acreditation

We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 200
Sheltered: Yes
Cctv: Yes
Location:

There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Type: Compounds,Stands,Racks

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Car parking1:

Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 426

Number Accessible Spaces: 9
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/

Car parking2:

Operator Name: National Car Parks
Name: Premium Bay
Spaces: 0

Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Website: https://www.nationalrail.co.uk/

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.