Station
Station message
February 2025: The ticket office at Ipswich station remains open at the advertised times, despite the scaffolding and netting outside that is due to remain in place until mid-April to assist with a roof replacement.
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
Yes - from information point
Yes - from ticket office - Information Services Open
-
This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.
- CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
-
No
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
- Penalty Fares
-
LE
All station facilities
- First Class Lounge
- Yes
- Seated Area
- Yes
- Waiting Room
-
Mon-Fri 04:30 to 01:00
Saturday 04:30 to 01:00
Sunday 07:00 to 01:00There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
- Trolleys
- Yes
- Station Buffet
-
Yes
Self-service vending machines providing hot drinks, cold drinks, and snacks
Free water refill point located on the station concourse, next to the customer service office
- Toilets
-
Yes
There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:00 - 22:00 Saturday 05:00 - 22:00 Sunday 07:00 - 22:00
- Baby Change
-
Yes
Female toilets,Male toilets
- Telephones
-
No
- Wi Fi
- Yes
- Post Box
- Yes
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
https://www.greateranglia.co.uk/travel-information/assisted-travelMon-Sun 08:00 to 20:00
- Staff Help Available
-
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
Mon-Sun - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Details of nearest taxis are shown on station information poster
- National Key Toilets
- Yes
- Step Free Access
-
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer service office on the main concourse.
Coverage: whole Station - Ticket Gates
-
Yes
Ipswich station has Secure Station Acreditation
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 200
Sheltered: Yes
Cctv: Yes
Location:There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Type: Compounds,Stands,Racks - CarPark
-
Car parking1:
Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 426
Number Accessible Spaces: 9
Accessible Spaces Note:Parking is free for disabled customers displaying a valid International Blue Badge
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/
Car parking2:
Operator Name: National Car Parks
Name: Premium Bay
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
-
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
- Onward Travel
-
'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk
'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.
Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
Passenger services
- Customer Service
-
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.greateranglia.co.uk/lost-propertyMon-Sun
-
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