Full time

Yes - from information point
Yes - from ticket office

• Departure Screens
• Arrival Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

Collect and top your Smartcard at this location

EM

Located

At the south end of platform 3/4 - Currently Closed

Tickets Accepted

All First Class ticket holders

Facilities

Screens with updated train information & also Sky News

Refreshments

Screens with updated train information & also Sky News

Wi-Fi

Yes

Showers

No

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Cafe and vending machine.

The toilets are located on Platform 1/2 and Platform 3/4. The National key toilets are located on Platform 1/2 and Platform 3/4; these toilets are operated by a radar key. The radar key is available from the Duty Manager located on the end of Platform 3/4.

• Weekdays (Mon - Fri) 05:20-22:30
• Saturday 05:20-22:30
• Sunday 07:15-22:30

Find WiFi Hotspots around Leicester station

Free WiFi is available in the First Lounge

08000 11 33 23

Staff help available 05.20 - 01.00 

Passenger Assistance meeting point is at the customer information desk in the front concourse or the ticket gates.

This is a Category A access station. There is step free access to the main entrance and lifts to all platforms.  Customers with wheelchairs who require assistance on graduated slopes should press the ticket gate 'assistance' button located at the bottom of the stairs near the self service ticket machines.  To ensure availability of staff to assist, it is imperative that customers book assistance in advance.

This station has tactile paving at the edge of all platforms and at the bottom of all staircases.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 222
Sheltered: Yes
Cctv: Yes
Location:

Cycle hub situated on the lower floor (old Red Star parcels area) which can be accessed via the lift located to the left of the Customer Information desk.  Stands also available in main car park and station front near short stay car park.

Annotation:

Cycle hub opening hours 0400 to 0200 daily.  Changing facilities available. An application form for the cycle hub can be requested by emailing here.

There are also mixed type stands with outdoor covered spaces in main car park and stands at the station front.

Type: Compounds,Stands

Car parking1:

£2.00 Evening car park fare is available from 1800 until 0230.

This car park has Secure Station Accreditation.

Operator Name: East Midlands Railway
Name: Station car park
Spaces: 488

Number Accessible Spaces: 20
Accessible Spaces Note:

A designated pick up/drop off for mobility impaired customers is available in the short stay car park with step free access to the concourse and into the station

Accessible Car Park Equipment: Yes
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking2:

This car park has Secure Station Accreditation.

Operator Name: East Midlands Railway
Name: Short stay car park
Spaces: 10

Number Accessible Spaces: 4
Accessible Spaces Note:

One disabled pick up/drop off only bay. Charges 50p for 20 minutes blue badge holders 1 hour free. Blue Badge holders wishing to park longer must use the long stay car park on Fox Street.

Accessible Car Park Equipment: Yes
Cctv: No
Open:
- 24h
- 24h
- 24h

Website: https://www.nationalrail.co.uk/

Coaches leave from the Station front

station front

Information to plan your onward journey is available in a printable format here

'Skylink' service departs daily, at regular intervals from St Margaret's Bus Station (in city centre) for East Midlands Airport.

For details: www.trentbarton.co.uk/services/skylinkderby

Operator Name: E M R lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.