Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
Yes - from information point
Yes - from ticket office - Information Services Open
-
Weekdays (Mon - Fri) 05:00 - 01:45 Saturday 05:30 - 00:30 Sunday 07:30 - 01:00
- CIS
-
- Departure Screens
- Announcements
- Customer Help Points
-
Yes
none
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
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Collect and top your Smartcard at this location
- Penalty Fares
-
EM
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Mon-Fri 06:00 to 19:00
Saturday 06:00 to 19:00
Sunday 08:15 to 21:00There is a heated waiting room, along with sheltered platform waiting areas with accessible seating.
- Station Buffet
-
Yes
Cafe (no seating available) and vending machine.
- Toilets
-
Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Baby Change
-
No
- Telephones
- Yes
- Wi Fi
-
No
- Post Box
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
08000 11 33 23
https://www.nationalrail.co.uk/ - Staff Help Available
-
0515 - 0130 Monday - Friday0515 - 0000 Saturday0715 - 0100 Sunday
Please note that the station will be unstaffed outside the advertised opening hours below. All platforms will still be accessible via the stairs when unstaffed, however, if you require step-free access to platforms 2 or 3 during unstaffed hours please call 03457 125 678 so that alternative travel arrangements can be made for you.
Mon-Fri 05:00 to 01:45
Saturday 05:00 to 00:00
Sunday 07:00 to 01:00 - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- Accessible Public Telephones
-
none
- National Key Toilets
-
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Step Free Access
-
This is a Category A access station. There is a lift and ramps to all platforms.
This station has tactile paving at the edge of each platform, as well as in the car park near crossings.
Coverage: whole Station - Ticket Gates
-
Yes
Passenger Assistance meet and greet point.
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 130
Sheltered: Yes
Cctv: Yes
Location:Station front, behind the bus shelters.
Annotation:Cycle hub open 24 hours.
Type: Compounds - CarPark
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£2.00 Evening car park fare is available from 1800 until 0230.
Electric vehicle charging points are available for use within the barriered section of the station car park. This service is a chargeable service managed by E.ON Drive. The facility will require users provide their own charging cable.
Operator Name: East Midlands Railway
Name: Station Car Park
Spaces: 256
Number Accessible Spaces: 12
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This station has Secure Stations Accreditation.
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/ - Rail Replacement Services
-
Outside the front of the station.
- Taxi Rank
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Charnwood 01509 213333 ACE 01509 215 656 Loughborough 230230. Buses leave from outside the station.
- Onward Travel
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Information to plan your onward journey is available in a printable format here
- Airport
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Loughborough station - East Midlands Airport. Kinch Bus 'Skylink' service runs daily, 24 hours a day, regularly direct to East Midlands Airport. For details: www.skylink.co.uk
Through-ticketing is available from National Rail stations to East Midlands Airport via Loughborough station.
Passenger services
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
No
Operator Name: East Midlands Railway lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.https://www.nationalrail.co.uk/
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