Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open

Weekdays (Mon - Fri) 05:00 - 01:45 Saturday 05:30 - 00:30 Sunday 07:30 - 01:00

CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes

none

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Collect and top your Smartcard at this location

Penalty Fares
EM
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 06:00 to 19:00
Saturday 06:00 to 19:00
Sunday 08:15 to 21:00

There is a heated waiting room, along with sheltered platform waiting areas with accessible seating.

Station Buffet
Yes

Cafe (no seating available) and vending machine.

Toilets
Yes

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Change

No

Telephones
Yes
Wi Fi

No

Post Box
Yes
Shops
Yes
Accessibility and mobility access
Helpline

08000 11 33 23

https://www.nationalrail.co.uk/
Staff Help Available

0515 - 0130 Monday - Friday0515 - 0000 Saturday0715 - 0100 Sunday

Please note that the station will be unstaffed outside the advertised opening hours below. All platforms will still be accessible via the stairs when unstaffed, however, if you require step-free access to platforms 2 or 3 during unstaffed hours please call 03457 125 678 so that alternative travel arrangements can be made for you.

Mon-Fri 05:00 to 01:45
Saturday 05:00 to 00:00
Sunday 07:00 to 01:00
Induction Loop
Yes
Accessible Ticket Machines
Yes
Ramp For Train Access
Yes
Accessible Taxis

No

Accessible Public Telephones

none

National Key Toilets
Yes

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Step Free Access

 This is a Category A access station. There is a lift and ramps to all platforms.

This station has tactile paving at the edge of each platform, as well as in the car park near crossings.


Coverage: whole Station
Ticket Gates
Yes

Passenger Assistance meet and greet point.

Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 130
Sheltered: Yes
Cctv: Yes
Location:

Station front, behind the bus shelters.


Annotation:

Cycle hub open 24 hours.


Type: Compounds
CarPark

£2.00 Evening car park fare is available from 1800 until 0230.

Electric vehicle charging points are available for use within the barriered section of the station car park. This service is a chargeable service managed by E.ON Drive. The facility will require users provide their own charging cable.


Operator Name: East Midlands Railway
Name: Station Car Park
Spaces: 256

Number Accessible Spaces: 12
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

This station has Secure Stations Accreditation.


Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

Outside the front of the station.

Taxi Rank

Charnwood 01509 213333 ACE 01509 215 656 Loughborough 230230. Buses leave from outside the station.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Loughborough station - East Midlands Airport. Kinch Bus 'Skylink' service runs daily, 24 hours a day, regularly direct to East Midlands Airport. For details: www.skylink.co.uk

Through-ticketing is available from National Rail stations to East Midlands Airport via Loughborough station.

Passenger services
Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property

No


Operator Name: East Midlands Railway lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
https://www.nationalrail.co.uk/
Live departures and arrivals