Full time

Yes - from help point

• Departure Screens
• Announcements

The Assistance Meeting Point is by the Ticket Office.

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

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There are heated waiting areas on platforms 1 to 4.

Available during staffing hours

There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.

ATM located in station entrance

If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

A staff-operated ramp is required for step-free access between train and platform at this station.

This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.

The Assistance Meeting Point is by the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Coverage: partial Station

At the front of the station and in the station car park.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Spaces: 62
Sheltered: Yes
Cctv: Yes
Location:

Located at the front of both entrances.

Cycles are left at owners risk. Abandoned cycles may be removed.

Type: Stands

Operator Name: A P C O A Parking U K
Name: Station Road Car Park
Spaces: 753
Number Accessible Spaces: 24
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment: No
Cctv: Yes

Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Please click the link for details regarding the rail replacement bus location.

Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/2 Bhh B N5i W Vx2eeg Bnq Cp U1/2da51c18fbaa6dd775b6200f1f40fb29/2025-01_ C I_ T L_ R R B_ L U T_ D R.pdf

Located outside the main front entrance.

Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.

Luton Airport Parkway is the nearest station to the airport. The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com

If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.

Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

• London North Eastern Railway (LNER)
• Greater Anglia
• Transport for London including London Overground
• Southeastern
• Southern
• South Western Railway (for Wimbledon)

If you have found an item of lost property, please hand it in to a member of staff.