Manchester Victoria railway station

Address and directions

Manchester Victoria station
Station Approach
Todd Street
Manchester
Greater Manchester
M3 1WY

Buy tickets

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Ticket office opening hours

Monday: 06:30 to 22:00
Tuesday: 06:30 to 22:00
Wednesday: 06:30 to 22:00
Thursday: 06:30 to 22:00
Friday: 06:30 to 22:00
Saturday: 06:30 to 22:00
Sunday: 08:00 to 22:15

Station facilities

Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information

Staffing Level

Full time

Closed Circuit Television

Information Available From Staff

Yes - from information point

Information Services Open

Information available 0700 - 2300 through the customer experience centre 0800 200 6060

CIS

Departure Screens
Announcements

Customer Help Points

Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.

Ticket buying and collection

Ticket Office: Yes
Prepurchase Collection: Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine: Yes
Oystercard Issued: No
Use Oystercard: No
Always Show Oyster Card Fields: No
Smartcard Issued: Yes
Smartcard Topup: Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator: Yes
Smartcard Comments: More information at www.northernrailway.co.uk/smart
Penalty Fares: NT

All station facilities

Seated Area: Yes
Waiting Room: No

There are no designated waiting rooms, but the station concourse and platforms are fully canopied
Trolleys: No
Station Buffet: Yes

There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
Toilets: Yes

Accessible toilet is accessed using a radar key or via the remote access system
Baby Change: Yes

Inside the accessible toilet
Telephones: No
Wi Fi: No

Find WiFi Hotspots around Manchester Victoria station
Post Box: Yes

Accessibility and mobility access

Helpline

0800 138 5560 text relay 18001 0800 138 5560

https://www.nationalrail.co.uk/

Mon-Sun

Staff Help Available

Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance

Mon-Sun

Induction Loop

Accessible Ticket Machines

Accepts Cash & Cards

Located near the ticket office.

Height Adjusted Ticket Office Counter

Ramp For Train Access

National Key Toilets

April 2024, Toilets are currently out of service due to refurbishment

Step Free Access

Category A Station
Scooter Friendly Station

Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps

For guided wayfinding at this station, please download the Goodmaps App from the app store or click on https://studio.prod.goodmaps.io/public-viewer?buildingId=d85f4528-6045-4f21-a0a7-b4de035479c6&apiRegion=UK

To find our more about travelling around this station, please see the 360 map click here

Coverage: whole Station

Ticket Gates

Impaired Mobility Set Down

No designated area is provided. The station front may be used for set down purposes.

Wheelchairs Available

Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links

Cycle Storage: Spaces: 38
Sheltered: Yes
Cctv: Yes
Location:
Next to lifts by platform 3

Annotation:
38 cycle stands on platform and approach

Type: Stands,Racks
Rail Replacement Services: Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance, outside the M&S shop
What3words - fast.unit.foster
Onward Travel: 'First' and 'Stagecoach' operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:
www.firstgroup.com/ukbus and www.stagecoachbus.com
Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
www.plusbus.info
The three free 'Metroshuttle' bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.
For information about all buses in Greater Manchester visit:
www.gmpte.com
Metro Services: The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles.
For details: www.metrolink.co.uk
Cycle Hire: Not available at this station.

Passenger services

Customer Service: 08002006060
Left Luggage: No

https://www.nationalrail.co.uk/
Lost Property: https://www.nationalrail.co.uk/

Mon-Sun 07:00 to 22:00

Live departures and arrivals

Overview

Manchester Victoria railway station has six platforms that serve both mainline train services and Metrolink. Majorly refurbished in 2015, Manchester Victoria has been fully modernised to serve the approximately 8.6 million visitors that pass through in a year and includes key facilities such as restaurants, cafes and shops.

One of Manchester’s main train stations, Manchester Victoria provides services to key destinations including Leeds, Newcastle, Southport and Blackpool.