Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from information point
- Information Services Open
-
Information available 0700 - 2300 through the customer experience centre 0800 200 6060
- CIS
-
- Departure Screens
- Announcements
- Customer Help Points
-
No
Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
-
Ticket Office: Yes
Ticket Machine: Yes - Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
More information at www.northernrailway.co.uk/smart
- Penalty Fares
-
NT
All station facilities
- Seated Area
- Yes
- Waiting Room
-
No
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
- Trolleys
-
No
- Station Buffet
-
Yes
There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
- Toilets
-
Yes
Accessible toilet is accessed using a radar key or via the remote access system
- Baby Change
-
Yes
Inside the accessible toilet
- Telephones
-
No
- Wi Fi
-
No
- Post Box
- Yes
Accessibility and mobility access
- Helpline
-
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/Mon-Sun - Staff Help Available
-
Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
Mon-Sun - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
Accepts Cash & Cards
Located near the ticket office.
- Height Adjusted Ticket Office Counter
-
No
- Ramp For Train Access
- Yes
- National Key Toilets
-
No
April 2024, Toilets are currently out of service due to refurbishment
- Step Free Access
-
- Category A Station
- Scooter Friendly Station
Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
For guided wayfinding at this station, please download the Goodmaps App from the app store or click on https://studio.prod.goodmaps.io/public-viewer?buildingId=d85f4528-6045-4f21-a0a7-b4de035479c6&apiRegion=UK
To find our more about travelling around this station, please see the 360 map click here
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
-
No
No designated area is provided. The station front may be used for set down purposes.
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Transport links
- Cycle Storage
-
Spaces: 38
Sheltered: Yes
Cctv: Yes
Location:Next to lifts by platform 3
Annotation:38 cycle stands on platform and approach
Type: Stands,Racks - Rail Replacement Services
-
Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance, outside the M&S shop
What3words - fast.unit.foster
- Onward Travel
-
'First' and 'Stagecoach' operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:
www.firstgroup.com/ukbus and www.stagecoachbus.com
Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
The three free 'Metroshuttle' bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.
For information about all buses in Greater Manchester visit:
- Metro Services
-
The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles.
For details: www.metrolink.co.uk
- Cycle Hire
-
Not available at this station.
Passenger services
- Customer Service
-
08002006060
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.nationalrail.co.uk/Mon-Sun 07:00 to 22:00
Overview
Manchester Victoria railway station has six platforms that serve both mainline train services and Metrolink. Majorly refurbished in 2015, Manchester Victoria has been fully modernised to serve the approximately 8.6 million visitors that pass through in a year and includes key facilities such as restaurants, cafes and shops.
One of Manchester’s main train stations, Manchester Victoria provides services to key destinations including Leeds, Newcastle, Southport and Blackpool.
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