Station facilities

  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
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General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from information point
Information Services Open

Information available 0700 - 2300 through the customer experience centre 0800 200 6060


CIS
  • Departure Screens
  • Announcements
Customer Help Points

No

Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

More information at www.northernrailway.co.uk/smart

Penalty Fares
NT
All station facilities
Seated Area
Yes
Waiting Room

No

 There are no designated waiting rooms, but the station concourse and platforms are fully canopied

Trolleys

No

Station Buffet
Yes

There is a large cafe with seating plus a number of smaller cafes and coffee  / news outlets on the main concourse area.

Toilets
Yes

Accessible toilet is accessed using a radar key or via the remote access system

Baby Change
Yes

Inside the accessible toilet

Telephones

No

Wi Fi

No

Post Box
Yes
Accessibility and mobility access
Helpline

0800 138 5560 text relay 18001 0800 138 5560

https://www.nationalrail.co.uk/
Mon-Sun
Staff Help Available

Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance

Mon-Sun
Induction Loop
Yes
Accessible Ticket Machines
Yes

Accepts Cash & Cards

Located near the ticket office.

Height Adjusted Ticket Office Counter

No

Ramp For Train Access
Yes
National Key Toilets

No

April 2024, Toilets are currently out of service due to refurbishment

Step Free Access
  • Category A Station
  • Scooter Friendly Station

Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps

For guided wayfinding at this station, please download the Goodmaps App from the app store or click on https://studio.prod.goodmaps.io/public-viewer?buildingId=d85f4528-6045-4f21-a0a7-b4de035479c6&apiRegion=UK

To find our more about travelling around this station, please see the 360 map click here


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No

No designated area is provided. The station front may be used for set down purposes.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 38
Sheltered: Yes
Cctv: Yes
Location:

Next to lifts by platform 3


Annotation:

38 cycle stands on platform and approach


Type: Stands,Racks
Rail Replacement Services

Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance, outside the M&S shop

What3words - fast.unit.foster

Onward Travel

'First' and 'Stagecoach' operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:

www.firstgroup.com/ukbus and www.stagecoachbus.com

Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:

www.plusbus.info

The three free 'Metroshuttle' bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.

For information about all buses in Greater Manchester visit:

www.gmpte.com

Metro Services

The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles.

For details: www.metrolink.co.uk

Cycle Hire

Not available at this station.

Passenger services
Customer Service

08002006060

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Mon-Sun 07:00 to 22:00
Live departures and arrivals

Overview

Manchester Victoria railway station has six platforms that serve both mainline train services and Metrolink. Majorly refurbished in 2015, Manchester Victoria has been fully modernised to serve the approximately 8.6 million visitors that pass through in a year and includes key facilities such as restaurants, cafes and shops.

One of Manchester’s main train stations, Manchester Victoria provides services to key destinations including Leeds, Newcastle, Southport and Blackpool.