Manchester Victoria railway station

Address and directions

Manchester Victoria station
Station Approach
Todd Street
Manchester
Greater Manchester
M3 1WY

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Ticket office opening hours

Monday: 06:30 to 22:00
Tuesday: 06:30 to 22:00
Wednesday: 06:30 to 22:00
Thursday: 06:30 to 22:00
Friday: 06:30 to 22:00
Saturday: 06:30 to 22:00
Sunday: 08:00 to 22:15

Station facilities

Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from information point
- Information Services Open
  
  Information available 0700 - 2300 through the customer experience centre 0800 200 6060
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
  
  Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  More information at www.northernrailway.co.uk/smart
- Penalty Fares
  
  NT
All station facilities
- Seated Area
- Waiting Room
  
  There are no designated waiting rooms, but the station concourse and platforms are fully canopied
- Trolleys
- Station Buffet
  
  There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
- Toilets
  
  Accessible toilet is accessed using a radar key or via the remote access system
- Baby Change
  
  Inside the accessible toilet
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Manchester Victoria station
- Post Box
Accessibility and mobility access
- Helpline
  
  0800 138 5560 text relay 18001 0800 138 5560
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun
- Staff Help Available
  
  Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
  
  Mon-Sun
- Induction Loop
- Accessible Ticket Machines
  
  Accepts Cash & Cards
  Located near the ticket office.
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- National Key Toilets
  
  April 2024, Toilets are currently out of service due to refurbishment
- Step Free Access
  - Category A Station
  - Scooter Friendly Station
  Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
  To find our more about travelling around this station, please see the 360 map click here
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
  
  No designated area is provided. The station front may be used for set down purposes.
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 38
  Sheltered: No
  Cctv: Yes
  Location:
  Next to lifts by platform 3
  
  Annotation:
  38 cycle stands on platform and approach
  
  Type: Stands
- Rail Replacement Services
  
  Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance.
- Onward Travel
  
  'First' and 'Stagecoach' operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:
  www.firstgroup.com/ukbus and www.stagecoachbus.com
  Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
  www.plusbus.info
  The three free 'Metroshuttle' bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.
  For information about all buses in Greater Manchester visit:
  www.gmpte.com
- Metro Services
  
  The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles.
  For details: www.metrolink.co.uk
- Cycle Hire
  
  Not available at this station.
Passenger services
- Customer Service
  
  08002006060
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 07:00 to 22:00

Live departures and arrivals

Overview

Manchester Victoria railway station has six platforms that serve both mainline train services and Metrolink. Majorly refurbished in 2015, Manchester Victoria has been fully modernised to serve the approximately 8.6 million visitors that pass through in a year and includes key facilities such as restaurants, cafes and shops.

One of Manchester’s main train stations, Manchester Victoria provides services to key destinations including Leeds, Newcastle, Southport and Blackpool.