The station is situated in the town of Plymouth, home to a picturesque harbour, cobbled streets and history, making it the perfect day out. Book your tickets online or on our app today with no booking fees, or buy them on the day at the station. You can also use our capacity checker to see how busy your train is expected to be.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 04:30 to 01:00
Saturday 04:30 to 01:00
Sunday 08:00 to 00:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Validator
Yes
Smartcard Comments

Smartcard Accepted

Penalty Fares
GW
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 06:25 to 20:00
Saturday 05:20 to 19:00
Sunday 08:00 to 20:30

Entrance area, Platforms 4, 5/6 and 7/8

Trolleys
Yes
Station Buffet
Yes

Coffee shops and vending machines

Toilets
Yes

The toilets are located on Platform 4, Platform 7 and adjacent ticket counters.

Baby Change
Yes

Within accessible wc's

Telephones
Yes
Wi Fi
Yes

Connect to "GWR Free Station WiFi"

Post Box
Yes

Adjacent taxi rank

Atm Machine
Yes

Adjacent station entrance

Shops
Yes

WHSmith and Spar Supermarket, Coffee shops and vending machines

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Gateline.

Mon-Fri 04:30 to 01:00
Induction Loop
Yes
Accessible Ticket Machines
Yes

Accessible ticket machines are located at the station entrance by the ticket office.

Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available. Please request staff assistance.

Accessible Public Telephones

Station pay phones are not accessible

National Key Toilets

The radar key is available from station staff.

Step Free Access

Step Free Category A Station - This station has step free access to all platforms via lifts and the station subway. For a video tour of the station please visit: https://www.youtube.com/watch?v=xKz2G6l4hB8


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - Ticket office main concourse. Please notify a member of staff.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 34
Sheltered: Yes
Cctv: Yes
Location:

Platforms 3 and 4


Annotation:

Cycles can be carried on our trains free of charge.


Type: Stands
CarPark

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 267

Number Accessible Spaces: 7
Accessible Spaces Note:

Parking is free for valid blue badge holders.


Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Accessible ticket machine are available in the ticket hall.


Cctv: Yes

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk
Rail Replacement Services

Front of the station.

Taxi Rank

Taxi Rank: Taxi rank is available at the station entrance, if you require an accessible taxi please approach a member of staff.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Cycle Hire

Plymouth Bike Hireplymouthbikehire.co.uk07577 279 928pre-booking required

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals