Full time

Yes - from help point
Yes - from information point
Yes - from ticket office

• Departure Screens
• Arrival Screens
• Announcements

GW

Toilets are located on Station Platforms and in The Brunel Arcade building

Free Wi-Fi is available to passengers around the Station.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.

Accessible ticket machines are located at the station entrance by the ticket office and at the car park.

Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.

Accessible taxis are available at the station entrance. please request staff assistance if you need to.

Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.

Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: shop@disabilityrightsuk.org, website: https://crm.disabilityrightsuk.org/

platforms can be reached via lift and bridge, ticket office is step free.

Coverage: whole Station

Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 344
Sheltered: Yes
Cctv: No
Location:

Front of station, underground short stay car park and long stay car park.

Annotation:

Cycles can be carried free of charge,restrictions apply and you need to make a reservation up to two hours before the train leaves the station it is starting from. Please see our Cycling by train leaflet.

Type: Stands

Car parking1:

Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: A P C O A Parking ( U K) Limited
Name: Multi Storey Car Park
Spaces: 1387

Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift.

Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk

At the North side of the station

Taxi ranks are situated at both station entrances. Accessible taxis are available, please approach a member of staff for assistance.

Buses can be found on near by streets. Information to plan your onward journey is available in a printable format here.

Not all buses are accessible

For Heathrow Airport, change at Reading onto the frequent 'RailAir' luxury coach service. Runs every 20 minutes Monday to Friday daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: www.railair.com/ or Tele: 0118 957 9498

A regular train service to Gatwick airport is also available at the station.

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)