Station

Reading

Address and directions

Reading station
Station Hill
Reading
Berkshire
RG1 1LZ

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Ticket office opening hours

Monday: 06:15 to 22:00
Tuesday: 06:15 to 22:00
Wednesday: 06:15 to 22:00
Thursday: 06:15 to 22:00
Friday: 06:15 to 22:00
Saturday: 06:15 to 22:00
Sunday: 07:15 to 22:00

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
- Smartcard Validator
- Penalty Fares
  
  GW
All station facilities
- Seated Area
- Trolleys
- Station Buffet
- Toilets
  
  Toilets are located on Station Platforms and in The Brunel Arcade building
- Baby Change
- Telephones
- Wi Fi
  
  Free Wi-Fi is available to passengers around the Station.
- Post Box
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
- Height Adjusted Ticket Office Counter
  
  Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are available at the station entrance. please request staff assistance if you need to.
- Accessible Public Telephones
  
  Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
- National Key Toilets
  
  Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: shop@disabilityrightsuk.org, website: https://crm.disabilityrightsuk.org/
- Step Free Access
  
  platforms can be reached via lift and bridge, ticket office is step free.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
  
  Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 344
  Sheltered: Yes
  Cctv: No
  Location:
  Front of station, underground short stay car park and long stay car park.
  
  Annotation:
  Cycles can be carried free of charge,restrictions apply and you need to make a reservation up to two hours before the train leaves the station it is starting from. Please see our Cycling by train leaflet.
  
  Type: Stands
- CarPark
  
  Car parking1:
  
  Spaces: 0
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: No
  Website: https://www.nationalrail.co.uk/
  
  Car parking2:
  
  Operator Name: A P C O A Parking ( U K) Limited
  Name: Multi Storey Car Park
  Spaces: 1387
  
  Number Accessible Spaces: 14
  Accessible Car Park Equipment: Yes
  Accessible Car Park Equipment Note:
  Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift.
  
  Cctv: No
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.apcoa.co.uk
- Rail Replacement Services
  
  At the North side of the station
- Taxi Rank
  
  Taxi ranks are situated at both station entrances. Accessible taxis are available, please approach a member of staff for assistance.
- Onward Travel
  
  Buses can be found on near by streets. Information to plan your onward journey is available in a printable format here.
  Not all buses are accessible
- Airport
  
  For Heathrow Airport, change at Reading onto the frequent 'RailAir' luxury coach service. Runs every 20 minutes Monday to Friday daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: www.railair.com/ or Tele: 0118 957 9498
  A regular train service to Gatwick airport is also available at the station.
Passenger services
- Customer Service
  
  Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

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