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The Assistance Meeting Point is by the Ticket Office.

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

There are heated waiting areas on all platforms

Located on platforms 0, 1, 2 and 3.

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

• Phone - 0800 138 1016
• Textphone - 0800 138 1018

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

A staff-operated ramp is required for step-free access between train and platform at this station.

Toilets may only be available during staffed hours at some locations.

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is by the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Located at the front of the station

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

A two-tier cycle storage facility is located at the front of the station.

Cycles are left at owners risk. Abandoned cycles may be removed.

Please click the link for details regarding the rail replacement bus location.

A taxi rank is located outside the front of the main entrance.

Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item.

As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.

• Thameslink
• South Western Railway
• Southeastern
• Transport for London including London Overground
• London North Western Railway

If you have found an item of lost property, please hand it in to a member of staff.