Station

Station message

The car park at Richmond will be closed for improvement works from Monday 10 February until Saturday 31 May 2025. The drop off area will be available as well as 2 Blue Badge bays.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
CIS
  • DepartureScreens
Customer Help Points
Yes

Help points are available on all platforms

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Oystercard Topup
Yes
Use Oystercard
Yes
Always Show Oyster Card Fields
Yes
Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Richmond ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Travelcard
Zone 4
Penalty Fares
SW
All station facilities
Seated Area
Yes
Waiting Room
Yes

Heated waiting room on Platform 1. Seating is compliant with code of practice.

Station Buffet
Yes
Toilets
Yes

The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Baby Change

No
Telephones
Yes
Wi Fi
Yes

Find WiFi Hotspots around Richmond station

Post Box
Yes
Tourist Information
Yes

Booking Hall

Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

0800 5282100

https://www.nationalrail.co.uk/
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes
Step Free Access

Step-free category A Station - This station has step-free access to all platforms.


Coverage: whole Station
Ticket Gates
Yes

Wide aisle ticket gate available.

Impaired Mobility Set Down

No
Wheelchairs Available
Yes
Assisted Travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Parking information
Cycle Storage
Spaces: 212
Sheltered: Yes
Cctv: Yes
Location:

Cycle stands located in car park and in station adjacent to the booking hall.


Type: Compounds,Stands,Racks
CarPark
Name: Richmond Car Park
Spaces: 55

Number Accessible Spaces: 1
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.


Accessible Car Park Equipment: No
Cctv: Yes

Website:
Rail Replacement Services

Opposite station on Kew Road (A307) bus stop Z

Onward Travel

Information to plan your onward journey is available in a printable format here

Cycle Hire

Cycle hire shop on station.

Monday and Tuesday 0900 - 1800

Wednesday CLOSED

Thursday 1100 - 1900

Friday 0900 - 1800

Saturday 0900 - 1700

Sunday 1000 - 1700

Passenger services
Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.southwesternrailway.com/contact-and-help/lost-property
Mon-Fri 07:30 to 19:00
Live departures and arrivals