Station facilities

  • Parking
  • Ticket machine
  • Ticket office
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Yes - from help point
Information Services Open
Mon-Fri 07:00 to 12:00
Saturday 08:00 to 13:15
Sunday
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Validator

No
Penalty Fares
AW
All station facilities
Seated Area
Yes
Waiting Room

No
Station Buffet

No
Toilets

No
Baby Change

No
Telephones

No
Wi Fi

No

Find WiFi Hotspots around Runcorn East station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
Accessible Public Telephones

No

Located outside the ticket office on the wall

National Key Toilets

No
Step Free Access

Category B2.

Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.

Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.

Access between both platforms is via a footbridge.


Coverage: partial Station
Ticket Gates

No
Impaired Mobility Set Down
Yes

There is an unmarked location in the car park.

Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 16
Sheltered: Yes
Cctv: Yes
Location:

A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.


Type: Stands
CarPark

Operator Name: Local Authority
Name: Station Car Park
Spaces: 50
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

The rail replacement bus stop is on the main road near the station car park.

Onward Travel

The nearest bus stops are:

From the ticket office walk up the steps apx 50m to main road or take footbridge by station entrance, walk approx 75m.

Cycle Hire

There are no cycle hire facilities at this station.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals