Station facilities
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General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from ticket office
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Information Services OpenMon-Fri 07:00 to 12:00
Saturday 08:00 to 13:15
Sunday -
CIS
- Departure Screens
- Arrival Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresAW
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All station facilities
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible Public Telephones
Located outside the ticket office on the wall
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Nearest Stations With More FacilitiesWBQ
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National Key Toilets
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Step Free Access
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
Coverage: partial Station -
Ticket Gates
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Impaired Mobility Set Down
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 16
Sheltered: Yes
Cctv: Yes
Location:A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
Type: Stands -
CarPark
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 50
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
The rail replacement bus stop is on the main road near the station car park.
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Onward Travel
The nearest bus stops are
From the ticket office walk up the steps apx 50m to main road.
or
Take footbridge by station entrance, walk apx 75m.
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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