Runcorn East

Address and directions

Runcorn East station
Barnfield Avenue
Runcorn
Cheshire
WA7 6EP

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Ticket office opening hours

Monday: 07:00 to 12:00
Tuesday: 07:00 to 12:00
Wednesday: 07:00 to 12:00
Thursday: 07:00 to 12:00
Friday: 07:00 to 12:00
Saturday: 08:00 to 13:15
Sunday: Closed

Station message

TfW Penalty Fare Zone Expansion

This station is within the TfW Penalty Fare Zone. For more information visit tfw.wales/penalty-fares.

Station facilities

Parking
Ticket machine
Ticket office

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from ticket office
  Yes - from help point
- Information Services Open
  
  Mon-Fri 07:00 to 12:00
  Saturday 08:00 to 13:15
  Sunday
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Penalty Fares
  
  AW
All station facilities
- Seated Area
- Waiting Room
- Station Buffet
- Toilets
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Runcorn East station
Accessibility and mobility access
- Helpline
  
  03333 211202
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 08:00 to 20:00
- Staff Help Available
  
  There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Induction Loop
- Accessible Ticket Machines
  
  The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls.
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- Accessible Public Telephones
  
  Located outside the ticket office on the wall
- National Key Toilets
- Step Free Access
  
  Category B2.
  Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
  Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
  Access between both platforms is via a footbridge.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
  
  There is an unmarked location in the car park.
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 16
  Sheltered: Yes
  Cctv: Yes
  Location:
  A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
  
  Type: Stands
- CarPark
  
  Operator Name: Local Authority
  Name: Station Car Park
  Spaces: 50
  Free: Yes
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: Yes
  Cctv: No
  
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  The rail replacement bus stop is on the main road near the station car park.
- Onward Travel
  
  The nearest bus stops are:
  From the ticket office walk up the steps apx 50m to main road or take footbridge by station entrance, walk approx 75m.
- Cycle Hire
  
  There are no cycle hire facilities at this station.
Passenger services
- Customer Service
  
  Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Transport for Wales
  
  https://www.nationalrail.co.uk/

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