Station facilities
- Toilets
- No
- Parking
- Yes
- ATM
- No
- Ticket office
- Yes
- Wifi
- No
- Ticket machine
- Yes
- Step-free access
- Yes
- Shops
- No
We apologise that not all information on these pages is in Welsh. We're working hard to reduce the amount of English text on these pages.
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
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General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from ticket office
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Information Services OpenMon-Fri 07:00 to 12:00
Saturday 08:00 to 13:15
Sunday -
CISDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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All station facilities
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First Class Lounge
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
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Toilets
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Baby Change
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Showers
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TelephonesUsage Type: Cards
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Helpline03333 211202https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00
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Staff Help AvailableThere are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Public TelephonesLocated outside the ticket office on the wall
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Nearest Stations With More FacilitiesWBQ
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National Key Toilets
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Step Free Access
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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Parking information
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Cycle StorageSpaces: 0
Sheltered: No
Cctv: Yes -
CarPark
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 50
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
- 24h
- 24h
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
The bus stops on Barnfield Avenue nearest to the station car park.
Towards Manchester, wait at the bus stop on the same side of the road as the car park.
Towards Chester, wait at the bus stop on the opposite side of the road as the car park.
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Onward Travel
The nearest bus stops are
From the ticket office walk up the steps apx 50m to main road.
or
Take footbridge by station entrance, walk apx 75m.
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Passenger services
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Customer ServiceContact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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Did you know?Multiflex ticketsOur lowest single fare for hundreds of regular journeysAvailable exclusively on our app
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Did you know?Travel saferYou can plan ahead and decide when to travel using our Capacity Checker.Check capacity
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Cardiff Explore Cardiff
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Chester Explore Chester
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Manchester Explore Manchester
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