Station facilities

  • Parking
  • Ticket machine
  • Ticket office
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Information Services Open
Mon-Fri 07:30 to 12:30
Saturday 08:45 to 12:45
Sunday
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator

No
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.

To get a TFW Smartcard, visit our website: www.tfw.wales

Penalty Fares
AW
All station facilities
Seated Area
Yes
Station Buffet

No
Toilets

No
Baby Change

No
Telephones

No
Wi Fi
Yes

Find WiFi Hotspots around Shotton station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available

If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

Mon-Fri 07:30 to 12:30
Saturday 08:45 to 12:45
Sunday
Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They are touchscreen controls.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
Accessible Public Telephones

No
Nearest Stations With More Facilities
CTR
National Key Toilets

No
Step Free Access

Category B3.

Shotton station is split into two levels. Shotton and Shotton High Level.

At Shotton (Platforms 1 and 2):

No wheelchair access to Platform 1 (to Chester).

Access to Platform 2 (to Holyhead) is via the small car park at the end of Alexandra Street. 

Customers are advised to travel to Flint and change trains.

Shotton High Level (Platforms 3 and 4):

No wheelchair access between platforms. Steep paths to platforms via Chester Road West and under bridge.

The nearest fully accessible station to Shotton High Level is Hawarden Bridge.


Coverage: partial Station
Ticket Gates

No
Impaired Mobility Set Down
Yes
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 22
Sheltered: Yes
Cctv: Yes
Location:

10 Sheffield stands providing 20 cycle parking spaces under shelter are located adjacent to the westbound platform on the Chester to Holyhead line.

2 lockers, provided by Flintshire County Council, are situated in the car park and adjacent to the ramp leading you to the Bidston bound platform on the Borderlands line.


Annotation:

10 stands providing a total of 20 spaces are located under a shelter, and adjacent to the westbound platform on the Chester to Holyhead line (formerly known as Shotton Low Level)


Type: Stands,Lockers
Rail Replacement Services

The rail replacement bus stop is a local bus/coach stop near the Rivertown URC Church.

Taxi Rank

Taxi office outside the station.

Onward Travel

The nearest bus stops are located outside the station on Chester Road West.

Cycle Hire

There are no cycle hire facilities at this station.

Parking information
Car Park

Operator Name: Flintshire County Council
Name: Station Car Park
Spaces: 26

Number Accessible Spaces: 3
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

Serving the Flintshire towns of Connah’s Quay and Shotton, Shotton station sits on two lines - North Wales Coast and Borderlands. Although the area gained a railway in 1848, the station itself wasn’t built until 1891. There have been several redesigns over the years, but the big refurbishment happened in 2010 at a cost of £1.5 million, which included new ticket offices, the four platforms being resurfaced, and improved signage.

 

How long does it take to get from Shotton station to Manchester Airport?

It takes approximately an hour and a half to get the train from Shotton station to Manchester Airport.

How long does it take to walk from Shotton station to Shotton town centre?

Via Chester Road, this walk takes around three minutes.

What car parking facilities are available at Shotton station?

There are 20 car parking spaces at Shotton station.

What facilities are there for bike storage at Shotton station?

The station has storage facilities for 20 bikes.

What other facilities are available at Shotton station?
  • Coin and cards telephones
  • Disabled access - parts of the station are step-free, while ramps and induction loops are available