Station message
Station facilities
- Toilets
- Yes
- Parking
- Yes
- ATM
- No
- Ticket office
- Yes
- Wifi
- No
- Ticket machine
- Yes
- Step-free access
- Yes
- Shops
- Yes
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from information point
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Information Services OpenMon-Fri 05:00 to 01:00
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CISDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Penalty Fareshttp://www.arrivatrainswales.co.uk/RevenueEnforcementPolicy/
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All station facilities
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First Class Lounge
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
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ToiletsThe toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
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Baby Change
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Showers
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Helpline03333 211202https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00
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Staff Help Available
Help provided at the following times and by on train staff outside staffing hours
0500 - 0100 Mondays to Saturdays
0700 - 0045 Sundays
Mon-Fri 05:00 to 01:00 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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National Key ToiletsThe National key toilets are located on Platform 4a; these toilets are operated by a radar key.
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Step Free Access
Category B
Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers
For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Car park information
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Cycle StorageSpaces: 100
Sheltered: Yes
Cctv: Yes
Location: on Platform 7
Annotation:45 hoops
Type: Stands -
CarParkCar parking 1:
Visit www.ncp.co.uk for parking prices.
Operator Name: National Car Parks Ltd
Name: Howard Street
Spaces: 145
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: http://www.ncp.co.uk/
Car parking 2:Visit www.ncp.co.uk for parking prices.
Operator Name: National Car Parks Ltd
Name: Station Forecourt
Spaces: 11
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: http://www.ncp.co.uk/
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Rail Replacement Services
Wait at the station forecourt
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Taxi Rank
pick up and set down
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Onward Travel
Bus stops are located near the station on Castle Street.
Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk
Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
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Passenger services
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Customer ServiceContact our Customer Relations team directly via the customer webform at www.tfwrail.wales
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Managed by Transport for Waleshttps://www.nationalrail.co.uk/
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