Station facilities
- Toilets
- Yes
- Parking
- Yes
- ATM
- No
- Ticket office
- Yes
- Wifi
- No
- Ticket machine
- Yes
- Step-free access
- Yes
- Shops
- Yes
We apologise that not all information on these pages is in Welsh. We're working hard to reduce the amount of English text on these pages.
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from information point
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Information Services OpenMon-Fri 05:00 to 01:00
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CISDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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All station facilities
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First Class Lounge
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
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ToiletsThe toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
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Baby Change
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Showers
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Helpline03333 211202https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00
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Staff Help Available
Monday to Saturday 05:00 to 01:00
Sunday 07:00 to 00:45
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Mon-Fri 05:00 to 01:00 -
Induction Loop
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Accessible Ticket Machines
The ticket machine(s) take cash, and major debit and credit cards.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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National Key ToiletsThe National key toilets are located on Platform 4a; these toilets are operated by a radar key.
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Step Free Access
Category B.
Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Parking information
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Cycle StorageSpaces: 100
Sheltered: Yes
Cctv: Yes
Location:On Platform 7
Annotation:45 hoops
Type: Stands -
CarParkCar parking 1:
Visit www.ncp.co.uk for parking prices.
Operator Name: National Car Parks Ltd
Name: Howard Street
Spaces: 145
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
- 24h
- 24h
Website: http://www.ncp.co.uk/
Car parking 2:Visit www.ncp.co.uk for parking prices.
Operator Name: National Car Parks Ltd
Name: Station Forecourt
Spaces: 11
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
- 24h
- 24h
Website: http://www.ncp.co.uk/
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Rail Replacement Services
Wait at the station forecourt
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Taxi Rank
Pick up and set down
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Onward Travel
Bus stops are located near the station on Castle Street.
Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk
Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
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Passenger services
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Customer ServiceContact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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