Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Sun
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Smartcard Accepted

Penalty Fares
GW
All station facilities
Seated Area
Yes
Waiting Room
Yes

Platforms 3/4 and 5

Station Buffet
Yes

Coffee shop

Toilets
Yes

Platform 2 and 5. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Baby Change
Yes

Accessible wc on platform 5

Telephones
Yes
Wi Fi
Yes

Connect to "GWR Free Station WiFi"

Post Box
Yes

Station entrance

Atm Machine
Yes

Adjacent station entrance

Shops
Yes

Coffee shop

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Mon-Sun 06:00 to 23:00
Staff Help Available

Meeting point: Platform 5 customer assistance office.

- 24h
- 24h
- 24h
- 24h
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available. Please request staff assistance.

Accessible Public Telephones

Phones are not accessible

National Key Toilets

The radar key is available from station staff.

Step Free Access

Step-free category A station - This station has step-free access to all platforms


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting points - Ticket office main concourse for westward travel. Customer service office platform 5 for eastward travel. Please notify a member of staff.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 120
Sheltered: Yes
Cctv: Yes
Location:

Platform 5 and front of station


Annotation:

Cycle hoops located at front of station and on platform 5. Please note cycles can be carried on our trains free of charge.


Type: Racks,Stands
CarPark

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 564

Number Accessible Spaces: 5
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Disabled parking: Customers must ensure that the International Blue permit is displayed in the car windscreen. Disabled parking is free of charge at all Great Western Railway stations


Cctv: Yes

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk
Rail Replacement Services

Front of station, bus stops on Brunel Way, or as directed by signs.

Taxi Rank

Range of taxi operators operate in main station forecourt area

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Cycle Hire

Yes

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals