Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
- Information Services Open
-
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h - CIS
-
- DepartureScreens
- Customer Help Points
-
Yes
Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Southampton Central ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
-
SW
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Yes
All platforms. Waiting rooms are heated and seating complies with Code of Practice.
- Trolleys
- Yes
- Station Buffet
- Yes
- Toilets
-
Yes
The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Change
-
Yes
Platform 4.
- Telephones
-
No
- Wi Fi
- Yes
- Post Box
-
Yes
Outside Platform 1 entrance
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
0800 5282100
https://www.nationalrail.co.uk/Mon-Fri - 24h
Saturday - 24h
Sunday - 24h - Staff Help Available
-
The station is staffed 24 hours a day.
Mon-Fri 04:30 to 02:00 - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
- Yes
- National Key Toilets
- Yes
- Step Free Access
-
Step-free category A Station - This station has step-free access to all platforms.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
-
No
- Wheelchairs Available
- Yes
- Assisted Travel
-
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
-
Spaces: 392
Sheltered: Yes
Cctv: Yes
Location:Platform 1 - 200 spaces
Platform 4 - 44 spaces
Outside Platform 1 entrance - A new bike hut with 140 two tier spaces
Annotation:There is partial CCTV coverage of the Cycle Storage Area.
Type: Stands,Racks - CarPark
-
Car parking1:
Name: Southampton Central Car Park (upside & downside)
Spaces: 182
Number Accessible Spaces: 0
Accessible Spaces Note:Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible Car Park Equipment: No
Cctv: Yes
Website:
Car parking2:
Name: Southampton Central Car Park (premium)
Spaces: 16
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: Yes
Website:
- Rail Replacement Services
-
Rail replacement bus service goes from the north side (Blechynden Terrace) during engineering works. Overnight onward transport goes from the South side (West Quay side)
- Taxi Rank
-
Yes outside Platform 1 exit
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Port
-
Southampton Cruise ship terminals.
Bus link to Town Quay for Isle of Wight Ferries.
- Cycle Hire
-
Located on north side on Blechynden Terrace, and on south side alongside taxi rank. Operated by Voi. For more information: Voi | E-scooters for hire in Southampton
Passenger services
- Customer Service
-
Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.southwesternrailway.com/contact-and-help/lost-propertyMon-Fri 07:30 to 19:00
-
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