Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
CIS
  • DepartureScreens
Customer Help Points
Yes

Help points are available on all platforms

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Southampton Central ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty Fares
SW
All station facilities
Seated Area
Yes
Waiting Room
Yes

All platforms. Waiting rooms are heated and seating complies with Code of Practice.

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Baby Change
Yes

Platform 4.

Telephones

No

Wi Fi
Yes
Post Box
Yes

Outside Platform 1 entrance

Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

0800 5282100

https://www.nationalrail.co.uk/
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Staff Help Available

The station is staffed 24 hours a day.

Mon-Fri 04:30 to 02:00
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis
Yes
National Key Toilets
Yes
Step Free Access

Step-free category A Station - This station has step-free access to all platforms.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No

Wheelchairs Available
Yes
Assisted Travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Parking information
Cycle Storage
Spaces: 392
Sheltered: Yes
Cctv: Yes
Location:

Platform 1 - 200 spaces

Platform 4 - 44 spaces

Outside Platform 1 entrance - A new bike hut with 140 two tier spaces


Annotation:

There is partial CCTV coverage of the Cycle Storage Area.


Type: Stands,Racks
CarPark
Car parking1:
Name: Southampton Central Car Park (upside & downside)
Spaces: 182

Number Accessible Spaces: 0
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.


Accessible Car Park Equipment: No
Cctv: Yes
Website:

Car parking2:
Name: Southampton Central Car Park (premium)
Spaces: 16

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: Yes
Website:

Rail Replacement Services

Rail replacement bus service goes from the north side (Blechynden Terrace) during engineering works. Overnight onward transport goes from the South side (West Quay side)

Taxi Rank

Yes outside Platform 1 exit

Onward Travel

Information to plan your onward journey is available in a printable format here

Port

Southampton Cruise ship terminals.

Bus link to Town Quay for Isle of Wight Ferries.

Cycle Hire

Located on north side on Blechynden Terrace, and on south side alongside taxi rank. Operated by Voi. For more information: Voi | E-scooters for hire in Southampton

Passenger services
Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.southwesternrailway.com/contact-and-help/lost-property
Mon-Fri 07:30 to 19:00
Live departures and arrivals