Station

Station message

St Albans City Footbridge Refurbishment

From 28 April, essential refurbishment works will be taking place on parts of the footbridge at this station.

For approximately 2 weeks, there will be no lift access to platform 4 from the Station Way entrance. For step free access to platform 4, please use the Ridgmont car park entrance, which can be accessed via Victoria Street.

From 12 May, for approximately 2 weeks, there will be no lift access to platform 1. For step free access to platforms 2/3/4, please use the Ridgmont car park entrance, which can be accessed via Victoria Street.

Throughout this period, step free interchange between platforms 1 and 4 will be via different entrances. If you require assistance, please speak to station staff.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Sun
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields
Yes
Smartcard Issued
Yes
Smartcard Validator
Yes
Smartcard Comments

For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

Penalty Fares
TL
All station facilities
Seated Area
Yes
Waiting Room

There is a heated waiting area on each platform.

Station Buffet
Yes
Toilets
Yes

Toilets, including accessible toilets are available on platform 1 and platform 4.

Baby Change
Yes
Telephones

No
Wi Fi
Yes

Wifi information at this station

Post Box
Yes

Post box available at station entrance

Atm Machine
Yes

ATM located in station entrance

Shops
Yes
Accessibility and mobility access
Helpline

If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018

https://www.nationalrail.co.uk/
Mon-Sun
Induction Loop
Yes
Accessible Ticket Machines
Yes

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes

A staff-operated ramp is required for step-free access between train and platform at this station.

Accessible Taxis

No
National Key Toilets
Yes
Step Free Access

This is a Category A station: This station has step-free access to all platforms.

Assistance Meeting Point is the Ticket Office


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

At the front of the station and in the station car park.

Wheelchairs Available
Yes
Assisted Travel

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Parking information
Cycle Storage
Spaces: 1150
Sheltered: Yes
Cctv: Yes
Location:

Station Way & Ridgmont Road


Type: Stands
CarPark
Car parking1:

Operator Name: A P C O A Parking U K
Name: Station Way Multi Storey Car Park
Spaces: 606
Number Accessible Spaces: 4
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.


Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Car parking2:

Operator Name: A P C O A Parking U K
Name: Ridgmont Road Car Park
Spaces: 152
Number Accessible Spaces: 4
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.


Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Car parking3:

Operator Name: A P C O A Parking U K
Name: Victoria Street Multi Storey Car Park
Spaces: 816
Number Accessible Spaces: 13
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.


Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Rail Replacement Services

Please click the link for details regarding the rail replacement bus location.


Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1u U Rs44r H9b R Bob Qvtwql U/35d389790bee824bf850522f397ddfb6/2025-01_ C I_ T L_ R R B_ S A C_ D R.pdf
Taxi Rank

Yes

Onward Travel

Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.

Passenger services
Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property

Operator Name: Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
https://www.nationalrail.co.uk/
Mon-Sun
Live departures and arrivals