Full time

Yes - from help point

• Departure Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

TL

There is a heated waiting area on each platform.

Toilets, including accessible toilets are available on platform 1 and platform 4.

Wifi information at this station

Post box available at station entrance

ATM located in station entrance

If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

A staff-operated ramp is required for step-free access between train and platform at this station.

Accessible toilets at this station are accessed using a RADAR key.

This is a Category A station: This station has step-free access to all platforms.

Assistance Meeting Point is the Ticket Office

Coverage: whole Station

At the front of the station and in the station car park.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Spaces: 1150
Sheltered: Yes
Cctv: Yes
Location:

Station Way & Ridgmont Road

Type: Stands

Please click the link for details regarding the rail replacement bus location.

Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1u U Rs44r H9b R Bob Qvtwql U/35d389790bee824bf850522f397ddfb6/2025-01_ C I_ T L_ R R B_ S A C_ D R.pdf

Yes

Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.

Car parking1:

Operator Name: A P C O A Parking U K
Name: Station Way Multi Storey Car Park
Spaces: 606
Number Accessible Spaces: 4
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Car parking2:

Operator Name: A P C O A Parking U K
Name: Ridgmont Road Car Park
Spaces: 152
Number Accessible Spaces: 4
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Car parking3:

Operator Name: A P C O A Parking U K
Name: Victoria Street Multi Storey Car Park
Spaces: 816
Number Accessible Spaces: 13
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.apcoa.co.uk/thameslink/

Operator Name: Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.