Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
Yes - from information point
Yes - from ticket office - Information Services Open
-
Saturday 04:00 to 00:00
- CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
-
No
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Penalty Fares
-
VT
All station facilities
- Seated Area
- Yes
- Waiting Room
- Yes
- Trolleys
- Yes
- Station Buffet
- Yes
- Toilets
-
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
-
No
- Post Box
- Yes
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ - Staff Help Available
-
Passenger Assist meeting point is on the main concourse. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Mon-Fri - 24h
Saturday - 24h
Sunday 07:30 to 00:00 - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
-
Yes
The Travel Centre adjacent the Ticket Office has low counters.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- National Key Toilets
- Yes
- Step Free Access
-
This station has step-free access to all platforms / the platform
Coverage: whole Station - Ticket Gates
-
No
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 126
Sheltered: Yes
Cctv: Yes
Location:84 cycle spaces in two bays on platform 1 with 42 cycle spaces in Car Park 2 (Multi-Story)
Annotation:42 hoops on platform 1 (2 x cycles per hoop = 84 spaces) and 21 hoops in the MSCP (2 x cycles per hoop = 42 spaces)
Type: Stands,Racks - CarPark
-
Car parking1:
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Railway Street ( Car Park 1)
Spaces: 75
Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/
Car parking2:
Operator Name: Avanti West Coast
Name: Stafford Multi Story ( Car Park 2)
Spaces: 467
Number Accessible Spaces: 14
Accessible Spaces Note:4 Electric Vehicle charging points available
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
-
Rail replacement coach services can be found at the front of the station on the left hand side.
- Taxi Rank
-
The Taxi rank is immediately outside the station
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Cycle Hire
-
Mammoth Lifestyle and Fitness LtdThe Green, MilfordStaffordST17 0UR01785 664555info@mammothlifestyle.co.uk (4-miles)
Passenger services
- Customer Service
-
Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: Avanti West Coast Lost Propertyhttps://www.nationalrail.co.uk/
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