Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
Saturday 04:00 to 00:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued

No

Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Penalty Fares
VT
All station facilities
Seated Area
Yes
Waiting Room
Yes
Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

08000 158 123 (08000 158 124 Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Passenger Assist meeting point is on the main concourse. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Mon-Fri - 24h
Saturday - 24h
Sunday 07:30 to 00:00
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes

The Travel Centre adjacent the Ticket Office has low counters.

Ramp For Train Access
Yes
Accessible Taxis

No

National Key Toilets
Yes
Step Free Access

This station has step-free access to all platforms / the platform


Coverage: whole Station
Ticket Gates

No

Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 126
Sheltered: Yes
Cctv: Yes
Location:

84 cycle spaces in two bays on platform 1 with 42 cycle spaces in Car Park 2 (Multi-Story)


Annotation:

42 hoops on platform 1 (2 x cycles per hoop = 84 spaces) and 21 hoops in the MSCP (2 x cycles per hoop = 42 spaces)


Type: Stands,Racks
CarPark
Car parking1:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Railway Street ( Car Park 1)
Spaces: 75

Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: Avanti West Coast
Name: Stafford Multi Story ( Car Park 2)
Spaces: 467

Number Accessible Spaces: 14
Accessible Spaces Note:

4 Electric Vehicle charging points available


Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Rail replacement coach services can be found at the front of the station on the left hand side.

Taxi Rank

The Taxi rank is immediately outside the station

Onward Travel

Information to plan your onward journey is available in a printable format here

Cycle Hire

Mammoth Lifestyle and Fitness LtdThe Green, MilfordStaffordST17 0UR01785 664555info@mammothlifestyle.co.uk (4-miles)

Passenger services
Customer Service

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
Yes
https://www.nationalrail.co.uk/
Live departures and arrivals