Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from ticket office
Information Services Open
Mon-Sun
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Validator
Yes
Penalty Fares
SR
All station facilities
Seated Area
Yes
Waiting Room
Mon-Sun 05:00 to 23:59

Part of station buildings - one on platform 2 and another on platform 3

Station Buffet
Yes

WH Smith, Coffee Vending Machines and café.

Toilets
Yes

The toilets are located on the Concourse (RADAR key required) and in the Waiting Room on Platform 3.

Baby Change
Yes
Telephones
Yes
Wi Fi
Yes
Post Box
Yes
Atm Machine
Yes
Shops
Yes

WHSmith

Accessibility and mobility access
Helpline

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

https://www.nationalrail.co.uk/
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

Most taxis accessible, at front of station.

National Key Toilets
Yes
Step Free Access

This is a Category A station. This station has step-free access to all platform. The Passenger Assist meeting point is at the Automatic ticket gates.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Blue Badge parking bays: 10


Coverage: whole Station
Ticket Gates
Yes

Ticket gates to all platforms

Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 88
Sheltered: Yes
Cctv: Yes
Type: Lockers,Stands
CarPark

Operator Name: Scot Rail
Name: Station Car Park
Spaces: 276

Number Accessible Spaces: 10
Accessible Spaces Note:

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge


Accessible Car Park Equipment: Yes
Cctv: Yes

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

Buses pick up/drop off at Stirling bus station - Stance 14

Please click on the below link for the exact bus pick up location:-

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Taxi Rank

visit www.traintaxi.co.uk for details of taxis available for hire

Onward Travel

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

Cycle Hire

Nextbike cycle hire is available at the station. More information on the scheme can be found at www.nextbike.co.uk/en/stirling

For more information on cycling in and around Stirling can be found on the Active Travel hub Stirling pages www.stirlingactivetravelhub.org or by visiting the hub at located at Stirling station.

Passenger services
Customer Service

customer.relations@scotrail.co.uk

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property

Operator Name: Scot Rail Lost Property Information
https://www.nationalrail.co.uk/
Mon-Sun 07:00 to 21:00
Live departures and arrivals