Station

Station message

Stoke-on-Trent station repair work

Car Park 1 at Stoke-on-Trent station will be closed from Monday 4 November until the end of June 2025, due to major road works taking place. Please allow plenty of time before your train journey if you're heading to the station by road. If you're dropping off or picking up, Car Park 2 on Station Road is accessible and the station entrance remains open as normal. If you're parking up for the day or longer, please head to Car Park 3 at the rear of the station.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Penalty Fares
VT
All station facilities
First Class Lounge

There is currently no First Class lounge at this station

Mon-Fri 05:45 to 21:00
Saturday 10:00 to 18:00
Sunday 12:00 to 20:00
Seated Area
Yes
Waiting Room
Yes

Platforms 1 & 2

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

Baby Change
Yes
Telephones

No
Wi Fi
Yes
Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

08000 158 123 (08000 158 124 Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Mon-Fri 05:30 to 00:00
Saturday 05:30 to 23:30
Sunday 07:30 to 00:00
Induction Loop
Yes
Accessible Ticket Machines

No
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

By the North end of platform 1

National Key Toilets
Yes
Step Free Access

This station has step-free access to all platforms / the platform


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 88
Sheltered: Yes
Cctv: Yes
Location:

all platforms


Annotation:

The cycle hub on Platform 1 has space for 63 cycles.  There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

63 spaces in platform 1 cycle hub

14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)


Type: Compounds,Lockers,Stands
Rail Replacement Services

Rail replacement coach services can be found at the front of the station.

Onward Travel

Information to plan your onward journey is available in a printable format here

Cycle Hire

Brompton Bike Hire is available at the station.  They have two tariffs to chose from; frequent and leisure.  Each has an annual membership fee and a daily hire charge.  Please click here for more information.

Parking information
Car Park
Car parking1:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
Spaces: 157

Number Accessible Spaces: 6
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking2:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
Spaces: 24

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking3:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
Spaces: 308

Number Accessible Spaces: 15
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Passenger services
Customer Service

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Avanti West Coast Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals