Station

Stoke-on-Trent

Address and directions

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

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Ticket office opening hours

Monday: 05:55 to 20:00
Tuesday: 05:55 to 20:00
Wednesday: 05:55 to 20:00
Thursday: 05:55 to 20:00
Friday: 05:55 to 20:00
Saturday: 06:25 to 19:30
Sunday: 08:55 to 20:30

Station message

Stoke-on-Trent station repair work

Please be aware scaffolding is being installed in different parts of the station to enable Network Rail to carry out work to repair the station's roof and stonework. We're sorry for the disruption during this time. If you need any extra assistance navigating the station, please speak to a member of the Avanti West Coast team.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty Fares
  
  VT
All station facilities
- First Class Lounge
  
  There is currently no First Class lounge at this station
  
  Mon-Fri 05:45 to 21:00
  Saturday 10:00 to 18:00
  Sunday 12:00 to 20:00
- Seated Area
- Waiting Room
  
  Platforms 1 & 2
- Trolleys
- Station Buffet
- Toilets
  
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Baby Change
- Telephones
- Wi Fi
- Post Box
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  08000 158 123 (08000 158 124 Textphone)
  
  https://www.nationalrail.co.uk/
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
  
  By the North end of platform 1
- National Key Toilets
- Step Free Access
  
  This station has step-free access to all platforms / the platform
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 88
  Sheltered: Yes
  Cctv: Yes
  Location:
  all platforms
  
  Annotation:
  The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
  63 spaces in platform 1 cycle hub
  14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
  12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
  
  Type: Compounds,Lockers,Stands
- CarPark
  
  Car parking1:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
  Spaces: 157
  
  Number Accessible Spaces: 6
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
  
  Car parking2:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
  Spaces: 24
  
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
  
  Car parking3:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
  Spaces: 308
  
  Number Accessible Spaces: 15
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Rail replacement coach services can be found at the front of the station.
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Cycle Hire
  
  Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
Passenger services
- Customer Service
  
  Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Avanti West Coast Lost Property
  
  https://www.nationalrail.co.uk/

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