Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 05:15 to 00:00
Saturday 05:15 to 00:00
Sunday 07:00 to 00:30
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Validator
Yes
Smartcard Comments

Smartcard Accepted

Penalty Fares
GW
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 06:00 to 20:30
Saturday 06:00 to 20:00
Sunday 08:00 to 20:30

Platforms 1 and 4

Seating available on all platforms

Trolleys
Yes
Station Buffet
Yes

Coffee shops

Toilets

Accessible toilets are located on Platform 1 and 4

Baby Change
Yes

Platform 4

Telephones
Yes
Wi Fi
Yes

Connect to "GWR Free Station WiFi"

Post Box
Yes

Adjacent station entrance

Atm Machine
Yes

Located by the ticket office

Shops
Yes

WHSmith, Coffee shops

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Ticket office.

Mon-Fri 05:15 to 00:00
Saturday 05:15 to 00:00
Sunday 07:00 to 00:30
Induction Loop
Yes
Accessible Ticket Machines
Yes

Accessible ticket machines are located at the station entrance by the ticket office.

Height Adjusted Ticket Office Counter
Yes

Low-level accessible counter is available, all booking office counters have hearing loop fitted.

Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available. Please request staff assistance.

Accessible Public Telephones

Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to

National Key Toilets

The radar key is available from station staff.

Step Free Access

Step Free Category A Station - This station has step free access to all platforms via subway and the lifts via the main entrance subway


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Set- Down / Pick up Points are available in the short stay carpark with lift access to the station.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 197
Sheltered: No
Cctv: Yes
Location:

Front of station, short stay car park and platforms 1 and 2


Annotation:

Cycles can be carried on our trains free of charge.


Type: Racks,Stands
CarPark

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 591

Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Step free access from the car park to the station via a lift.


Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk
Rail Replacement Services

Front of the station.

Taxi Rank

Taxi Rank: Taxi rank is available at the station entrance

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Cycle Hire

Swindon Cycles Superstoreswindoncycles.co.uk01793 700 105located 3 miles from station

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals