Station
Station facilities
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from help point
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Information Services Open- 24h
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CIS
- Departure Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Smartcard Accepted
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Penalty FaresGW
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All station facilities
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Seated Area
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Waiting RoomMon-Fri - 24h
Saturday 06:10 to 20:00
Sunday 08:00 to 20:00Situated on the platforms.
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Trolleys
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Station Buffet
Starbucks on platform 5 and Dashi Cafe on platform 2. Vending machines also available.
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Toilets
The toilets are located on Platforms 2 and 5. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Baby Change
within accessible wc's
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Telephones
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Wi Fi
Connect to "GWR Free Station WiFi"
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Post Box
Platform 2
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Atm Machine
Station entrance
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Shops
Starbucks on platform 5 and Dashi Cafe on platform 2. Vending machines also available.
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Accessibility and mobility access
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Helpline
08001 971 329 or 18001 0800 197 1329 (Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Meeting point: Gateline.
- 24h
- 24h -
Induction Loop
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Accessible Ticket Machines
Accessible ticket machines are located at the station entrance by the ticket office.
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available. Please request staff assistance.
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Accessible Public Telephones
Please request staff assistance. No public phones are accessible.
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National Key Toilets
The radar key is available from station staff.
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Step Free Access
Step Free Category A Station - This station has step free access to all platforms via subway and the lifts
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available adjacent to the station entrance. Assisted travel meeting point - Booking office main entrance. Please notify a member of staff.
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 82
Sheltered: Yes
Cctv: Yes
Location:Platforms 1 and 5
Annotation:Cycles can be carried on our trains free of charge.
Type: Stands -
CarPark
Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 384
Number Accessible Spaces: 20
Accessible Spaces Note:Accessible parking available. Parking is free for Blue Badge holders.
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: http://www.apcoa.co.uk -
Rail Replacement Services
North side of the station
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Taxi Rank
Taxi Rank: Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Passenger services
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Customer Service
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Propertyhttps://www.nationalrail.co.uk/
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Did you know?Multiflex ticketsOur lowest single fare for hundreds of regular journeys.Available exclusively on our app
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Did you know?Travel saferYou can plan ahead and decide when to travel using our Capacity Checker.Check capacity
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