Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
- Information Services Open
-
Mon,Tue,Wed,Thu 05:00 to 00:30
- CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
-
Yes
On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
-
Ticket Office: Yes
Ticket Machine: Yes - Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Collection is available for Smart tickets bought online.
- Penalty Fares
-
GR
All station facilities
- First Class Lounge
-
Located
Behind gateline. Adjacent to Station Management Centre.
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- First Advance (routed LNER/LNER & connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER /LNER & connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER /LNER & connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers.
Facilities
TV, newspapers
Refreshment
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Mon-Fri 06:00 to 21:00
Saturday 06:00 to 20:30
Sunday 08:15 to 20:45 - Seated Area
- Yes
- Waiting Room
-
Mon-Fri 06:00 to 21:00
Saturday 06:00 to 21:00
Sunday 08:30 to 21:00This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00
- Trolleys
- Yes
- Station Buffet
-
Yes
Coffee shop and various food outlets available for refreshments
- Toilets
-
Yes
The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
-
No
- Post Box
- Yes
- Atm Machine
- Yes
Accessibility and mobility access
- Helpline
-
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ - Staff Help Available
-
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Mon-Fri 05:00 to 23:59
Saturday 05:00 to 23:59
Sunday 08:30 to 23:59 - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
-
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Ramp For Train Access
- Yes
- Accessible Taxis
-
A small number are accessible, therefore advance notification (via station) ensures they are available when required
- National Key Toilets
-
Yes
The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.
- Step Free Access
-
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lift access between Platforms 1 & 2.
Wakefield has two RNIB 'Maps for All' - located on the paved area outside the main entrance and inside the entrance from the short stay car park.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 30
Sheltered: Yes
Cctv: Yes
Location:Front of station
Type: Stands - CarPark
-
Car parking1:
Name: Multi Storey Car Park
Spaces: 900
Number Accessible Spaces: 19
Accessible Spaces Note:Parking is chargeable for all vehicles
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/
Car parking2:
Operator Name: London North Eastern Railway
Name: Forecourt
Spaces: 0
Number Accessible Spaces: 0
Accessible Spaces Note:Parking is chargeable for all vehicles
Accessible Car Park Equipment: Yes
Cctv: No
Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
-
Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.
- Taxi Rank
-
Wakefield Westgate is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include Fleet 01924 379615.
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.nationalrail.co.uk/Mon-Fri 09:00 to 16:00
-
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