Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon,Tue,Wed,Thu 05:00 to 00:30
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes

On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

 Collection is available for Smart tickets bought online.

Penalty Fares
GR
All station facilities
First Class Lounge

Located

Behind gateline. Adjacent to Station Management Centre. 

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
  • Any London North Eastern Railway First Class packages
  • First Advance (routed LNER/LNER & connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER /LNER & connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER /LNER & connections)
  • Inclusive Tour Tickets (Superbreak etc.)
  • Weekend First

Restricted tickets 

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers. 

Facilities

TV, newspapers

Refreshment

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits 

Wi-Fi 

Yes

Showers

No

Mon-Fri 06:00 to 21:00
Saturday 06:00 to 20:30
Sunday 08:15 to 20:45
Seated Area
Yes
Waiting Room
Mon-Fri 06:00 to 21:00
Saturday 06:00 to 21:00
Sunday 08:30 to 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00

Trolleys
Yes
Station Buffet
Yes

Coffee shop and various food outlets available for refreshments

Toilets
Yes

The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Post Box
Yes
Atm Machine
Yes
Accessibility and mobility access
Helpline

03457 225 225 or 18001 03457 225 225 (Text relay service)

https://www.nationalrail.co.uk/
Staff Help Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Mon-Fri 05:00 to 23:59
Saturday 05:00 to 23:59
Sunday 08:30 to 23:59
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Ramp For Train Access
Yes
Accessible Taxis

A small number are accessible, therefore advance notification (via station) ensures they are available when required

National Key Toilets
Yes

The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.

Step Free Access

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lift access between Platforms 1 & 2.

Wakefield has two RNIB 'Maps for All' -  located on the paved area outside the main entrance and inside the entrance from the short stay car park.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 30
Sheltered: Yes
Cctv: Yes
Location:

Front of station


Type: Stands
CarPark
Car parking1:

Name: Multi Storey Car Park
Spaces: 900

Number Accessible Spaces: 19
Accessible Spaces Note:

Parking is chargeable for all vehicles


Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: London North Eastern Railway
Name: Forecourt
Spaces: 0

Number Accessible Spaces: 0
Accessible Spaces Note:

Parking is chargeable for all vehicles


Accessible Car Park Equipment: Yes
Cctv: No
Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.

Taxi Rank

Wakefield Westgate is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include Fleet 01924 379615.

Onward Travel

Information to plan your onward journey is available in a printable format here

Passenger services
Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Mon-Fri 09:00 to 16:00
Live departures and arrivals