Station

Station facilities

  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
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General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 06:40 to 20:20
Saturday 06:40 to 19:50
Sunday 08:20 to 17:50
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Validator

No
Penalty Fares
GW
All station facilities
Seated Area
Yes
Waiting Room

No
Station Buffet
Yes

On shopping concourse adjacent the station

Toilets
Yes

These are located approximatly 100m from station entrance

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Find WiFi Hotspots near this station

Atm Machine
Yes

On shopping concourse adjacent to station

Bureau De Change
Yes
Shops
Yes

On shopping concourse adjacent the station

Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Ticket office.

This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

Mon-Fri 06:40 to 20:20
Saturday 06:40 to 19:50
Sunday 08:20 to 17:50
Induction Loop
Yes
Accessible Ticket Machines
Yes
Ramp For Train Access
Yes
Accessible Taxis

Please request staff assistance.

Accessible Public Telephones

No

National Key Toilets

No
Step Free Access

Step Free Category A station - This station has step free access to the platform.

This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.


Coverage: whole Station
Ticket Gates

No
Impaired Mobility Set Down

No
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 60
Sheltered: Yes
Cctv: Yes
Location:

Adjacent to platform entrance


Annotation:

Please note cycles can be carried on our trains free of charge.


Type: Stands
Rail Replacement Services

Bus stop outside Harte & Garter Hotel, opposite Windsor Castle.

Taxi Rank

No

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Cycle Hire

No

Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals