Full time

Yes - from help point

• Departure Screens
• Arrival Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

Ticket Office: Yes
Ticket Machine: Yes

GR

Opening hours

Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00

Location: On Platform 3.

Tickets Accepted in LNER First Class Lounge:

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the LNER route
• Any LNER First Class packages
• First Advance (routed LNER & connections)
• LNER First Class Reader Offer (routed LNER & connections)
• LNER First Class Flat Fare (routed LNER & connections)
• LNER Rewards First Class Leisure Single (routed LNER & connections)
• LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
• Inclusive Tour Tickets (eg. Superbreak)
• Weekend First

 

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No

Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 626
Sheltered: Yes
Cctv: Yes
Location:

Within station, within car park, and next to the ticket office

Annotation:

80 secure stands.

Type: Compounds,Stands,Racks

Car parking1:

Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 604

Number Accessible Spaces: 6
Accessible Spaces Note:

Parking is chargeable for all vehicles

Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: London North Eastern Railway
Name: Station Short Stay Car Park
Spaces: 30

Number Accessible Spaces: 6
Accessible Spaces Note:

Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.

Accessible Car Park Equipment: Yes
Cctv: No
Website: https://www.nationalrail.co.uk/

Pick Up / Drop Off at Bus Stand E outside the Principal Hotel

York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:

Station Taxis 01904 623 332

Information to plan your onward journey is available in a printable format here

Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.

Available from EuropCar office on Platform 1.

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation