Due to a points failure at Merthyr Tydfil (MER):
Services will be cancelled in both directions between Merthyr Tydfil (MER) and Pentre-Bach (PTB).
We expect the incident to last until 19:15 and disruption to services is expected from 18:15 until 20:00.
What's Happened?
We have been made aware of a points failure at Merthyr Tydfil. As a result, train services will be terminating at Pentrebach until the points have been fixed. Our colleagues at Amey Infrastructure are aware of the problem and technicians are currently en route to the affected points. We will publish more information here, once we have received an update from the infrastructure technicians.
Please check back shortly. We apologise for the disruption caused to your journey.
Customers can use local bus services between Merthyr and Pontypridd to help you complete your journey, at no extra cost:
- 78/79/81/X4 Stagecoach Services.
You can use these services until 21:30
Find details of these services using the journey planner at www.traveline.cymru and on the Stagecoach website https://www.stagecoachbus.com/plan-a-journey
We apologise that our Pay As You Go cannot be used on local bus operators.
We advise passengers to tap out at the earliest opportunity.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
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