Concessionary Travel Card eligibility

What documents do I need to apply for a TfW Travelcard?

For all concessionary travel cards, we need you to provide evidence showing your name and date of birth. If you're applying for a Disabled Person's travelcard, you also need to provide evidence of your disability.

When applying you'll need:

• Evidence of your name and age
• Evidence of your address

If applying for a Disabled Person's travel card you'll also need to check:

• If your disability is eligible and what evidence you need to provide

Evidence of name and age

For all concessionary cards, we need you to provide evidence showing your name and date of birth.

You'll need to provide a copy of one of the following:

• Current driving licence

  • This needs to be a current valid licence (we can't accept expired licences)

  • You can use this for proof of name, age and address

• Current passport

  • This needs to be a current valid passport (we can't accept expired passports)

• Birth certificate

  • This needs to bear your name, it's ok if it doesn't show your married name

  • If you can't find it, you can request a new copy from the General Register Office (GRO)

Evidence of address

For all concessionary cards we need to see evidence of your address.

• The evidence must show your registered name and address.
• It can be in a joint name, as long as your name is visible

You need to provide copies of any two of the following:

Please note: Unfortunately we can't accept bank statements or letters from the HMRC or NHS

• Current driving licence

  • This needs to be a current valid licence (we can't accept expired licences)

  • You can use this for proof of name, age and address

• Utility bill

  • This needs to be a recent bill from within the last 3 months

  • It must be a bill and not a direct debit plan

  • This can include a TV licence, water, electricity or gas bill

  • We can't accept a mobile phone bill however

• Council tax bill or evidence of Council Tax exemption

  • This needs to show the date containing the current financial year

  • You can request an up-to-date bill from your local council

• Benefit and pension document

  • This needs to show the date containing the current financial year

• Confirmation you're on the electoral or school roll

  • You can request this from your local Electoral Registration Office

• Registration with a local GP

  • A letter confirming your registration

  • This can be a repeat prescription showing your address and your GP's address (a one-off prescription can't be used)

• Evidence of rent payments

  • This needs to be a recent bill from within the last 3 months

• Alternative evidence

  • Home office document confirming residency

  • Evidence of being a dependent of a person resident in the council's area

  • Evidence that you're in the care of your local council or an approved agency and you're a resident in the council's area

Evidence of disability

You're entitled to a concessionary travel card if you're an eligible disabled person and your primary residence is in Wales. You're eligible if you:

• Have a high enough level/award on state benefits such as PIP and DLA, or from the Veterans UK or MOD
• Registered blind or severely sight impaired (with the appropriate evidence to confirm this)
• Are profoundly or severely deaf
• Are without speech
• Have a disability, or have suffered an injury, which has a substantial and long-term effect on your ability to walk
• Don't have arms or have long-term loss of use of both arms
• Have a learning disability
• Would be refused a driving licence under Part III of the Road Traffic Act 1988 pursuant to section 92 of that Act (physical fitness)
• Are seriously injured armed personnel or veterans who fall within the above categories of disability

You'll need to provide evidence set by the Welsh Government by providing a copy of one of the following

The application can be processed fastest if you can provide proof of State benefits such as your PIP or DLA.

• Department for Work and Pensions (DWP): DLA

  • Department for Work and Pensions (DWP) Disability Living Allowance (DLA) award letter, which gives details of a Higher Rate Mobility Component (HRMC) award.

• Department for Work and Pensions (DWP): PIP

  • Department for Work and Pensions (DWP) Personal Independence Payment (PIP) Statment of Entitlement, which shows the current year and one of the following:

    • 8 or more points under Descriptor 7 "Communicating verbally"

    • 12 points under Descriptor 11 "Planning and Following a Journey"

    • 8 or more points under Descriptor 12 "Moving around"

  • Please note: The PIP descriptors and their individual scores MUST NOT be added together

• Veterans and MOD

  • Veterans UK Agency War Pensioners Mobility Supplement (WPMS) award letter on official headed paper

  • or

  • Ministry of Defence award letter under tariff 1-8 of the Armed Forces Compensation Scheme (AFCS) on official headed paper.

If your circumstances mean you don't have the above proof of state benefits, you can still apply and your application will be assessed by your local authority.

See below to find what alternative evidence you can provide.

Please contact your local Authority to check what evidence they require.

• Physical impairment

  • Declaration from a medical professional that you meet one of the following criteria:

    • An impairment or injury that has a substantial long-term adverse effect on your ability to walk

    • Without arms or long-term loss of use of both arms

• Vision impairment

  • A Certificate of Vision Impairment (CVI) from an opthalmologist which shows you have a high degree of sight loss in both eyes

    • Severely sight impaired - cannot read, (with your glasses if worn_ the top letter of a standard eye test chart at a distance of 3 metres or less.

    • Sight impaired - can only read (with your glasses if worn) the top letter of a standard eye test chart at a distance of 6 metres or less.

• Hearing loss

  • A letter from an audiologist on official headed paper which shows you have "severe" or "profound" hearing loss across both ears

    • Severely deaf 70-94 decibels (dBHL)

    • Profoundly deaf 95 decibels (dBHL) or more

• Speech impairment

  • Declaration from a medical professional that you cannot speak - you're unable to communicate orally in any language.

• Learning disability or cognitive impairment

  • Declaration from a medical professional that you have a cognitive impairment that reduces your ability to understand some complex information, a difficulty in learning new skills and may be able to cope independently.

• DVLA

  • Confirmation from the DVLA that you would be refused a driving licence under Part III of the Road Traffic Act 1988 pursuant to section 92 of that Act (physical fitness)

  • Please note the refusal of a driving licence on the grounds of persistent misuse of drugs or alcohol will not be accepted.

Do you have more questions about your application for a concessionary travel card? Browse through our travel card FAQs and see if we’ve got the answers.