TrawsCymru services - frequently asked questions
🐾 Can I bring a dog on board a TrawsCymru bus?
Guide dogs and assistance dogs are always welcome.
One well-behaved dog or small pet may travel with you. The driver may advise on the most suitable place for your pet to sit.
Please note: Dogs (except guide and assistance dogs) are not permitted on the T1C service.
🚲 Can I take a bike on the bus?
Foldable bikes may be brought on board if they can be safely stored in the luggage area. However, at busy times, it may not be possible to accommodate them if there is insufficient space in the vehicle.
Standard (non-folding) bikes cannot be carried due to space and safety limitations.
📲 How can I stay updated about my bus service?
Select your favourite routes on the TrawsCymru app to receive push notifications about service changes or disruptions.
You can also find updates on our website.
♿ What facilities are available for wheelchair users, mobility scooters and passengers with buggies?
Our buses are designed to accommodate most wheelchair types and buggies.
If space is needed for a wheelchair user, the buggy may need to be folded and stored safely in the luggage area.
Mobility scooters can only be carried on TrawsCymru buses if you have prior approval from the operator. For more information, send us a message at: trawscymrufeedback@tfw.wales.
💸 I travel regularly with TrawsCymru - can I save money?
Absolutely! We offer a range of multi-trip tickets and bundles available on the TrawsCymru app and website.
🎟️ Is my Transport for Wales Concessionary Travel Card valid on TrawsCymru?
Yes, your Welsh Concessionary Travel Card is valid on all TrawsCymru services.
📝 How do I apply for a Welsh Concessionary Travel Card?
You can apply for a 60+ or Disabled Person’s Welsh Concessionary Travel Card here.
👶 At what age do children need to pay?
Children under 5 travel for free.
Children aged 5 - 15 qualify for discounted fares:
£1 for a single journey.
£3 for a day ticket (unlimited travel on participating services).
🧑 I’m aged 16 - 21. Do I get a discount?
Yes! With a valid mytravelpass, young persons aged 16 - 21 can enjoy:
£1 single journeys.
£3 day tickets (unlimited travel on participating services).
Around 1/3 off adult fares on weekly and 4-week tickets.
To buy tickets on the bus, just show your mytravelpass to the driver.
To buy tickets on the app, you’ll need to verify your pass first (click here for further information).
📞 How can I contact TrawsCymru with feedback?
We’d love to hear from you - here’s how to get in touch:
Phone: Call our bilingual Contact Centre on 03002 002 233 (local rate). Lines are open 07:00 - 20:00 daily, with limited service on Christmas and New Year holidays.
Email: Send us a message at trawscymrufeedback@tfw.wales.
