Lowest available fare

We aim to always offer you our lowest available fare when you purchase tickets through our website, app, ticket offices, or ticket vending machines.

We'll provide accurate, timely and up-to-date details of fares at the point of purchase to help you find our cheapest prices.

If you find that a cheaper fare was available on the day you purchased your ticket for the exact same journey, you'll be entitled to a refund of the difference in cost within 28 days from the date of travel on your ticket. Please contact our Customer Relations team via email or webform with the relevant information.