Sarah Howells

Update: Incident due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB) until 20:00.

Due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB):

Services will be cancelled in both directions between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB).

We expect the incident to last until 20:00 and disruption to services is expected until 20:00.

We have been made aware of more trains then usual needing repairs at the same time between Newport South Wales and Ebbw Vale Town.

Our services between Ebbw Vale Town and Newport are disrupted in both directions, with a reduced service in operation on the route, please be advised we expect this reduced service to remain in place until the end of the day:

Please also be advised this incident only affects services towards Ebbw Vale Town that have started at Newport and services to Newport that have started at Ebbw Vale Town with these services being cancelled.

Customer at Newport are advised to travel on Transport For Wales services to Cardiff Central where they can change for connecting Ebbw Vale Town services:

Customers at stations between Ebbw Vale Town and Pye Corner wishing to travel to Newport are advised to travel to Cardiff Central and change there for connecting Transport For Wales services towards Newport.

Alternative Travel Options:

Customers can use local bus services to complete journeys where possible at no extra cost:

Route 21 provided by Stagecoach South Wales between Newbridge and Llanhilleth
Route 26 provided by Stagecoach South Wales between Newbridge and Ebbw Vale
Route 56 provided by Stagecoach South Wales between Newport and Crosskeys via Rogerstone and Pontymister
Route 151 provided by Stagecoach South Wales between Newport and Newbridge via Pye Corner, Rogerstone, Pontymister, Risca and Crosskeys
Route X15 provided by Stagecoach South Wales between Newport and Llanhilleth via Rogerstone, Crosskeys and Newbridge

Find details of these services using the journey planner at www.traveline.cymru.

These arrangements are in place on services until 20:00.

We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

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Non-Executive Director

Raised in Bridgend, Sarah is chief customer officer of Jurassic Fibre Limited the leading internet service provider serving the South West of England.

She is responsible for leading the marketing, sales, installation and customer operations divisions as they roll out full fibre internet to local communities.

Sarah has over 20 years’ experience in customer service across a range of industries. She’s held several senior roles at large, well-known organisations in the UK and New Zealand, including Virgin Media, Vodafone, Les Mills Clothing and Merchandising and 2 Degrees Mobile. She also led a team of over 1,000 people to deliver service support when she was the customer service head for Tesco.

Sarah has a strong track record in developing people, enhancing digital capability and delivering transformational change.

All Updates

Update: Incident due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB) until 20:00.

Sarah Howells

Non-Executive Director