All updates
Update: Incident due to more trains than usual needing repairs at the same time between Chester (CTR) and Wrexham General (WRX) until 19:00.
Update: Incident due to more trains than usual needing repairs at the same time between Chester (CTR) and Wrexham General (WRX) until 19:00.
Due to more trains than usual needing repairs at the same time between Chester (CTR) and Wrexham General (WRX):
Services will be cancelled in both directions between Chester (CTR) and Wrexham General (WRX).
We expect the incident to last until 19:00 and disruption to services is expected until 19:00.
What's Happened?
Due to a shortage of trains, fewer trains are able to run between Wrexham General and Chester.
Our services between Wrexham General and Chester are disrupted in both directions.
We apologise for the disruption caused to your journey.
Alternative Travel Options
You can use the following local bus services to help you complete your journey, at no extra cost:
- Route 1 provided by Arriva Bus Wales between Chester and Wrexham.
Find details of these services using the journey planner at www.traveline.cymru.
We have organised buses to run between x and x to assist customers to complete journeys where possible at no extra cost. These will arrive at Wrexham General at approximately 12:00 provided by Keans Coaches and will arrive at Chester at approximately 13:00 provided by Keans Coaches. This replacement road transport will shuttle between Wrexham General and Chester,
These arrangements are in place on services until 19:00
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
Update: Incident due to checking reports of an obstruction on the line between Cardiff Central (CDF) and Heath High Level (HHL) until further notice.
Update: Incident due to checking reports of an obstruction on the line between Cardiff Central (CDF) and Heath High Level (HHL) until further notice.
Due to checking reports of an obstruction on the line between Cardiff Central (CDF) and Heath High Level (HHL):
Services will be delayed by up to 15 minutes.
Services will be cancelled in both directions between Cardiff Queen Street (CDQ) and Caerphilly (CPH).
We expect the incident to last until further notice and disruption to services is expected from 13:00 until 16:00.
Services are now returning to normal. We're sorry for the disruption to your journey today.
Your ticket can be used on the following services to help you complete your journey, listed below at no extra cost:
- service (TOC)
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
