Improving how we get advice from partners and customers
Our Advisory Architecture is one of the ways we bring in outside voices to shape and scrutinise our work.
It's the network of panels, forums and boards through which customers, communities, partner organisations and people with relevant lived experience can share feedback, challenge and advice with us. This helps make sure the decisions we make reflect the real needs of the people we serve.
How this advice supports Travel for all
Welsh Government's Travel for all policy sets out a vision for a transport network that works for everyone - where every person can travel safely and confidently. The five core principles of Travel for All are: feeling safe, feeling welcome, accessibility, involvement, and embedding change.
As an organisation, we have a responsibility to embed these principles into everything we do - not just in our services, but in how we plan, design and make decisions. Our Advisory Architecture is one of the most important ways we do that.
The architecture currently includes:
- Inclusive Travel Board - provides advice and assurance to Welsh Government and TfW, ensuring transport providers consider the Travel for All principles. Independently chaired, with membership drawn from a wide range of organisations and communities.
- Disabled People's Travel Panel - provides advice on making our networks more accessible and inclusive, with 15 members including those with lived experience of visible and hidden disabilities.
- Anti-racism Advisory Panel - supports TfW in meeting the objectives of our Anti-racism Action Plan, bringing together people with lived experience, TfW colleagues and external experts.
- Sustainable Development & Heritage Advisory Panels - provide guidance on sustainable development and heritage-related aspects of our work, with members drawn from organisations such as CADW, Arts Council Wales and Network Rail.
- Bus Reform Industry Panel - supports the co-creation of bus franchising in Wales, alongside Welsh Government, industry representatives and key stakeholders.
- Young People's Advisory Panel - currently being established, this panel will ensure young people have a genuine say in transport decisions that affect them.
- Have Your Say digital forum - an online platform with around 2,000 users and non-users of public transport and active travel from across Wales, helping us gather a broad and representative range of views.
Get involved
If you'd like to find out more about our Advisory Architecture, or how you or your organisation might contribute, please contact our Engagement team at engagement@tfw.wales.
Transport for Wales Inclusive Travel Board
The Inclusive Travel Board includes representatives of customers, government, industry, and persons with protected characteristics, able to share perspectives about different modes of transport. The Inclusive Travel Board provides strategic advice and assurance to TfW, Welsh Government and Welsh Ministers, on reducing barriers to public transport, ensuring that the Travel for All principles are embedded across all transport networks.
The Inclusive Travel Board aims to provide feedback, scrutiny and advice to TfW on a wide range of topics and issues, including customer experience and significant transformation projects.
The Inclusive Travel Board is independently chaired by Leah Morantz, Head of Communications, Public Health Wales. The Board meets on a quarterly basis.
A welcome note by Leah Morantz, Chair
Transport for Wales (TfW) has an ambitious strategy to deliver a truly integrated, multimodal transport system for Wales and the Borders - and an essential aspect of that is making sure that services are inclusive, accessible and safe. We have seen meaningful progress in Wales over the last year (2025-2026) and I'm pleased that the Advisory Board has been able to work closely with TfW on ensuring the voices of citizens in communities across Wales remain central to planning and delivery.
The Inclusive Travel Board was established in April 2026 to replace the Advisory Panel. This new Board has a wider remit and a stronger focus on assuring that the Travel for All policy is made real. Part of our work is to ensure that TfW is listening to a wide range of representative groups to make sure that the voices of our communities are heard. And specifically, that those voices continue to shape strategic decision-making.
The purpose of the Inclusive Travel is to ensure that we create good dialogue and opportunity for TFW to hear feedback and views of representative groups so that we can shape the development of transport services in Wales. It has been wonderful to start this work with the continued commitment of existing members, and new members joining the conversation too, helping us hear from a broader range of perspectives.
As ever, I've been impressed by the continued openness of TfW's leadership to hearing feedback and acting on it.
Staff across the whole of TfW are working hard to improve the transport network in Wales & the Borders and TfW has delivered significant improvements already.
The Inclusive Travel Board will aim to be a force for positive change, providing steer and guidance to TfW through a dynamic time of change for public transport in Wales and Borders. I look forward to working with Panel members and with TfW to support its mission and to ensure the voice of passengers is at the heart of delivery.
