• I don’t need to commute everyday anymore, what’s the best ticket to buy to help me save money?
    • If you're working from home more and travelling to work less, you could save money with our Multiflex train tickets. With 12 single journey tickets that can be used in either direction between your chosen starting and destination stations, this ticket is ideal for part-time workers and those who now spend less time working from the office.

      Multiflex gives you 12 single journeys for the same price as 5 returns, offering amazing flexibility and really low fares. 
      Valid for 3 months after purchase, our Multiflex tickets are completely contactless. Buy Multiflex tickets on our app or website, and your tickets will be automatically downloaded onto your app account. All you have to do is activate your ticket before each journey. You can find out more here.

      Many of the bus operators have similar tickets available. Please check with your bus operator directly about any saving tickets they may have available. 

  • Is ‘contactless’ the only way to pay for tickets?
    • No, but it’s the preferred option. Wherever possible, please buy your ticket online or pay by contactless at the ticket office or when you board your bus. 

  • How far ahead can I search for a journey?
    • We’re advising passengers to check timetables within 6 weeks of when they plan to travel.

      For rail travel
      For bus travel

      Please check before you travel as we’re running a reduced number of rail services and some services may also change or be cancelled at short notice.

      Rail services from Wales to England or those operated by TfW in England will not change.

  • Can I get a refund on my season ticket?