Station facilities

  • Parking
  • Shops
  • Ticket machine
  • Ticket office
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Part time
Closed Circuit Television

No
Information Available From Staff
Yes - from ticket office
CIS
  • Departure Screens
  • Announcements
Customer Help Points

No
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Penalty Fares
Train Operator: AW
Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
All station facilities
Seated Area
Yes
Waiting Room

No
Station Buffet
Yes

Café

Toilets

No
Baby Change

No
Telephones

No
Wi Fi
Yes

Find WiFi Hotspots around Chepstow station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.

Height Adjusted Ticket Office Counter

No
Ramp For Train Access
Yes
Accessible Taxis

No
Accessible Public Telephones

No
National Key Toilets

No
Step Free Access

Category B3.

Step free access is available to Platform 2 (to Gloucester).  Platform 1 (for Newport) is only accessible via a footbridge.


Coverage: partial Station
Ticket Gates

No
Impaired Mobility Set Down
Yes

Set down and pick up outside the station entrance.

Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 0
Sheltered: No
Cctv: No
Rail Replacement Services

The rail replacement bus stop is in the Station car park.

Taxi Rank

Taxi rank outside the front of the station.

Cycle Hire

There are no cycle hire facilities at this station.

Parking information
Car Park

Operator Name: Transport for Wales
Name: Chepstow Station Car Park
Spaces: 11
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

Located on the Gloucester to Newport line, Chepstow station (like many on this route) was designed by Britain’s most famous railway engineer, Isambard Kingdom Brunel, in 1850. It holds Grade II listed status.

The station, built in the Italianate style of the railway age, hasn’t changed much since it was first built. Today it welcomes over a quarter of a million passengers every year.

With the town centre, Chepstow Castle and other attractions nearby, the station is an important part of Chepstow's transport infrastructure.

 

How long does it take to get from Chepstow station to Bristol Airport?

To get from Chepstow to Bristol Airport by train takes around two hours.

How long does it take to walk from Chepstow station to Chepstow town centre?

Via Mount Pleasant, the walk from the station to Chepstow town centre takes approximately five minutes.

What car parking facilities are available at Chepstow station?

There are spaces for 11 cars at Chepstow station.

What facilities are there for bike storage at Chepstow station?

Chepstow station lacks any bike storage facilities.

What other facilities are available at Chepstow station?
  • Toilets, including baby changing facilities
  • Station buffet
  • Disabled access - including step-free access throughout, ramps, wheelchairs and induction loop systems
  • First-class lounge - available on the main concourse
Which popular destinations can be reached from Chepstow station?