Station facilities
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This is automated information from www.nationalrail.co.uk (opens in new window), which may contain elements of content only available in English.
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General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from ticket office
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Information Services OpenMon-Fri 06:30 to 11:30
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CIS
- DepartureScreens
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
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Penalty FaresTrain Operator: AW
Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
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All station facilities
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Seated Area
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Waiting Room
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Station Buffet
Café
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Accessibility and mobility access
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Helpline
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 -
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
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Ramp For Train Access
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Accessible Taxis
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National Key Toilets
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Step Free Access
Category B3.
Step free access is available to Platform 1 (to Gloucester). Platform 2 (for Newport) is only accessible via a footbridge.
Coverage: partial Station -
Ticket Gates
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Impaired Mobility Set Down
Set down and pick up outside the station entrance.
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 0
Sheltered: No
Cctv: No -
CarParkCar parking1:
Operator Name: Transport for Wales
Name: Chepstow Station Car Park
Spaces: 11
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/
Car parking2:
Operator Name: Monmouthshire County Council
Name: Chepstow Station - Monmouthshire County Council Station Road Car Park
Spaces: 55
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Open:
Mon-Sun
Website: https://www.monmouthshire.gov.uk/car-parks/parking/
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Rail Replacement Services
The rail replacement bus stop is in the station car park.
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Taxi Rank
Taxi rank outside the front of the station.
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Passenger services
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Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
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Overview
On the Gloucester to Newport Line, Chepstow Station, like many in this area, was designed by Isambard Kingdom Brunel in 1850, and now hold Grade II listed status. The station offices, built in the Italianate style, have not changed much since they were first constructed, and welcome over a quarter of a million passengers every year.
With the town centre, Chepstow Castle, and other attractions on the doorstep, the station is a much-needed element of Chepstow's infrastructure.
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How long does it take to get from Chepstow Station to Bristol Airport?
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To get from Chepstow to Bristol Airport by train takes around two hours.
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How long does it take to walk from Chepstow Station to Chepstow town centre?
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Via Mount Pleasant, the walk from the station to Chepstow town centre takes approximately five minutes.
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What car parking facilities are available at Chepstow Station?
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There are spaces for 11 cars at Chepstow Station.
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What facilities are there for bike storage at Chepstow Station?
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Chepstow Station lacks any bike storage facilities.
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What other facilities are available at Chepstow Station?
- Toilets, including baby changing facilities
- Station buffet
- Disabled access - including step-free access throughout, ramps, wheelchairs and induction loop systems
- First-class lounge - available on the main concourse
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Which popular destinations can be reached from Chepstow Station?
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