Crewe

Full time

Yes - from help point
Yes - from information point
Yes - from ticket office

• Departure Screens
• Arrival Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

VT

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

08000 158 123 (08000 158 124 Textphone)

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Category A - This station has step-free access to all platforms

Coverage: whole Station

Passenger assistance meeting point - Ticket barriers near main entrance. 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 186
Sheltered: Yes
Cctv: Yes
Location:

all platforms

Annotation:

10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

Short Stay Car Park Pedley Street 18 spaces

Weston Road Car Park 10 spaces

Type: Stands

Car parking1:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

Operator Name: Avanti West Coast
Name: Pedley Street ( Car Park 1)
Spaces: 525

Number Accessible Spaces: 18
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking2:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Operator Name: Avanti West Coast
Name: Weston Road ( Car Park 2)
Spaces: 254

Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.