Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
- 24h
- 24h
- 24h
- 24h
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Penalty Fares
VT
All station facilities
First Class Lounge

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

Mon-Fri 05:30 to 19:00
Saturday 08:00 to 18:00
Sunday 08:30 to 18:00
Seated Area
Yes
Waiting Room
Mon-Fri 05:30 to 19:00

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Trolleys
Yes
Station Buffet
Yes

Shops and cafes available on P1-5 an P6-11 including the concourse

Toilets
Yes

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. 

Toilet opening times :

Monday to Friday:          04.00am - 02.00am

Saturday:           04.00am - 02.00am

Sunday: 06.00am - 02.00am

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Find WiFi Hotspots around Crewe station

Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

08000 158 123 (08000 158 124 Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Mon-Sun
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Step Free Access

Category A - This station has step-free access to all platforms


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

Passenger assistance meeting point - Ticket barriers near main entrance. 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 186
Sheltered: Yes
Cctv: Yes
Location:

all platforms


Annotation:

10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

Short Stay Car Park Pedley Street 18 spaces

Weston Road Car Park 10 spaces


Type: Stands
CarPark
Car parking1:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Pedley Street ( Car Park 1)
Spaces: 525

Number Accessible Spaces: 18
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking2:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.


Operator Name: Avanti West Coast
Name: Weston Road ( Car Park 2)
Spaces: 254

Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.

Passenger services
Customer Service

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Avanti West Coast Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals
  • Overview

    • Serving the Cheshire town of Crewe, the station, which opened in 1837, was of major importance in its day. Home of the Grand Junction Railway engineering works, the town was developed to house the incoming workers. Unusually, then, the town was named after the station and not vice versa, as is the standard practice.



      One of the largest stations outside a major city, Crewe Station has 12 platforms and deals with nearly three and a half million passengers annually. Being such an important station, it’s no surprise that there have been numerous rebuilds, but the 1867 design made the biggest impression from a design perspective and in 2016, the well-preserved buildings were granted Grade II listed status. English Heritage have described them as “one of the best pieces of mid-19 century station architecture designed anywhere on the London and North West Railway”.

  • How long does it take to get from Crewe Station to Manchester Airport?

    • It takes approximately one hour and fifteen minutes to get to Manchester Airport from Crewe Station by train.

  • How long does it take to walk from Crewe Station to Crewe town centre?

    • Walking via Mill Street, it takes about 15 minutes to get from the station to Crewe town centre.

  • What car parking facilities are available at Crewe Station?

    • There are 777 car parking spaces at Crewe Station.

  • What facilities are there for bike storage at Crewe Station?

    • Crewe Station has space for 185 bikes to be stored.

  • What other facilities are available at Crewe Station?
      • Toilets - including baby changing facilities
      • Station buffet
      • Shops
      • Coin and cards telephones
      • Post box
      • ATM
      • Disabled access - the whole station is step-free, with ramps, wheelchairs, and induction loops
  • Which popular destinations can be reached from Crewe Station?