London Paddington station

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Located

Platform 1.

Tickets Accepted

All First Class.

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments.

Wi-Fi 

Available.

Showers

No.

Concessions for Standard Class sleeper customers

Yes.

Platform 12

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.

Main Concourse

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

On platform 8/9 and 10

Spaces are available on platforms 8, 9, 10 & 11 for all station users.

Parking is chargeable for all vehicles

The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis and a drop off point

Buses 

Can be found on nearby streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013 

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

Drop Off

There are 2 drop-off / pick-up points (waiting is not permitted):

1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
2.  The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.

Disabled passengers can use the taxi rank above platform 12.

The car park is at the end of Platform 1, around 400m from the station. The route is step-free.

Tube Lines.

Heathrow Express and Elizabeth line to Heathrow Airport

There are Santander hire cycles available near this station.

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)