All updates
Update: Incident due to the emergency services dealing with an incident between Hereford (HFD) and Shrewsbury (SHR) until 19:00.
Update: Incident due to the emergency services dealing with an incident between Hereford (HFD) and Shrewsbury (SHR) until 19:00.
Due to the emergency services dealing with an incident between Hereford (HFD) and Shrewsbury (SHR):
Services will be delayed by up to 60 minutes.
Services may be cancelled in both directions between Crewe (CRE) and Manchester Piccadilly (MAN).
We expect the incident to last until 19:00 and disruption to services is expected until 21:00.
What's Happened?
Due to a the emergency services dealing with an incident earlier today between Hereford and Shrewsbury, all lines have now reopened services may continue to be delayed, cancelled or amended.
Our services between Hereford towards Shrewsbury are disrupted.
We apologise for the disruption caused to your journey.
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
- CrossCountry between Cardiff Central/Bristol Parkway and Manchester Piccadilly via Birmingham New Street.
- West Midlands Railway between Hereford and Birmingham New Street & Birmingham New Street and Shrewsbury or Crewe.
These arrangements are in place on services until 20:00
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area and other information such as Rail Replacement Stop Locations using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
Update: Incident due to slippery rails between North Llanrwst (NLR) and Blaenau Ffestiniog (BFF) from 07:08 until 21:50.
Update: Incident due to slippery rails between North Llanrwst (NLR) and Blaenau Ffestiniog (BFF) from 07:08 until 21:50.
Due to slippery rails between North Llanrwst (NLR) and Blaenau Ffestiniog (BFF):
Services will be cancelled in both directions between Llandudno (LLD) and Blaenau Ffestiniog (BFF).
We expect the incident to last until 21:50 and disruption to services is expected from 07:08 until 21:50.
Please check back here for more information shortly. We apologise for the disruption caused to your journey.
Alternative Travel Options:
We have organised buses to operate the services below, provided by Llew Jones, to assist customers to complete journeys where possible at no extra cost:
07:08 Llandudno to Blaenau Ffestiniog
08:36 Blaenau Ffestiniog to Llandudno
10:10 Llandudno to Blaenau Ffestiniog
11:36 Blaenau Ffestiniog to Llandudno
13:10 Llandudno to Blaenau Ffestiniog
14:36 Blaenau Ffestiniog to Llandudno
16:10 Llandudno to Blaenau Ffestiniog
17:36 Blaenau Ffestiniog to Llandudno
19:10 Llandudno to Blaenau Ffestiniog
20:38 Blaenau Ffestiniog to Llandudno
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area and other information such as Rail Replacement Stop Locations using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
