• Complaints handling procedure

    We are delighted to transform rail travel across the Wales and Borders network and create a step change in customer experience over the 15-year contract.

  • Social media guide

    Influence and understanding your role within the digital spaceIt is important to set out what your content is trying to achieve. Creating a content plan for your campaign and work in collaboration with the brand and marketing team is helpful.Key areas to focus on would be:

  • Community and stakeholder engagement

    Transport for Wales have a dedicated Stakeholder and Community Engagement Team, who are committed to engaging and informing the public on all aspects of transport planning and delivery to support our goals for a better-connected Wales.