Annual Report
The year at a glance:
- 8.9% increase in rail revenue to £190.3 million.
- 34.9 million train journeys up 9.9% on last year.
- 87.7% customer satisfaction up 3.3 percentage points on last year.
- 5.2% increase in passengers on last year on TrawsCymru services we manage.
Read our annual report
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Deputy Minister for Transport, Mark Hooper
"Transport for Wales is doing an exceptionally good job in improving passenger experiences across Wales, which is a great base for us to build upon to keep moving in the right direction."
"Together, we will continue to build a more integrated and better-connected transport network - delivering reliable, accessible, and value-for-money services that improve people’s daily lives across Wales."
Chair, Vernon Everitt CBE
"Transport is not an end in itself. It’s about delivering for the people, communities and businesses we serve. For Transport for Wales, this has been a year of steady and sustained improvements in transport and of laying the ground for further progress that will benefit people in every part of Wales for generations to come."
Chief Executive Officer, James Price
"This has been a landmark year for Transport for Wales. As this report sets out, we have overcome significant challenges and delivered major improvements for the people, communities and businesses we serve. Our passenger numbers for rail are up 9.9% on last year and bus passenger numbers on services we manage have grown over 5%."
