Our bilingual guide is available to help customers with sight loss plan their journey by train.

It provides information on what assistance can be provided at stations and on trains, how to check what facilities are available at stations and how to buy tickets.

To listen to each chapter, please click the links below.

To save each chapter to your computer right-click the link, then click ‘save target as’.

Play Guide Intro

Play Section 1 - Welcome on board

Play Section 2 - How can I plan my journey?

Play Section 3 - How can I buy my ticket?

Play Section 4 - The Disabled Persons’ Railcard

Play Section 5 - Is it possible to park at the railway station?

Play Section 6 - What assistance is available at the station?

Play Section 7 - What facilities are available at the station?

Play Section 8 - Are there toilets on stations and on trains?

Play Section 9 - Will someone help me on and off the train?

Play Section 10 - Assistance dogs scheme

Play Guide Ending