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They provide insights teams with the tools to draw genuinely actionable insights from the numerous customer communication channels, to deliver step-change improvements in Customer Experience. |
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Wordnerds worked with CX Teams in TfW, across cohort 2 of the TfWL Innovation Accelerator, to provide a single, holistic view of their customer voice - linking data from social, complaints, surveys and live-network feedback. Using bleeding-edge AI and old-school linguistics, Wordnerds will support the CX team to report meaningful insights to the people it matters most to. |
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www.wordnerds.ai |
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