Full time

Yes - from help point
Yes - from information point

• Departure Screens
• Announcements

Oyster top-up is only available from the self-service ticket machine.

For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.

Url: https://www.gatwickexpress.com/travel-information/on-board/penalty-fares

Heated waiting areas are available on platforms

Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.

Platforms 1 and 2 and within the airport terminal.

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Gatwick Express website.

Located in the Airport Terminal

Located outside the station as well as on concourse

Available in the airport terminal.

Available in the airport terminal.

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

• Phone - 0800 138 1016
• Textphone - 0800 138 1018

This is a Category A station: This station has step-free access to all platforms.

The assistance meeting point is at the assistance desk on the main concourse.

Coverage: whole Station

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Gatwick Express.

Spaces: 0
Sheltered: No
Cctv: No

Operator Name: Gatwick Airport
Name: Airport Car Park
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.gatwickairport.com/parking.html

Please click the link for details regarding the rail replacement bus location.

Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/763i Uf Pb B Qb9 Tyee S2 Wza2/be027c391fe863ed6a286eaafde54195/2025-01_ C I_ G X_ R R B_ G T W_ D R.pdf

Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.

Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.

Yes, various companies operate from both North and South airport terminals, 200 yards from the station.

Available in the airport terminal. Visit the London Gatwick Airport website for more information.

Lost property | Gatwick Express

Operator Name: Gatwick Express Lost Property