Basingstoke railway station

Address and directions

Basingstoke station
Station Hill
Basingstoke
Hampshire
RG21 5NB

Buy tickets

Ticket office opening hours

Monday: 06:00 to 21:30
Tuesday: 06:00 to 21:30
Wednesday: 06:00 to 21:30
Thursday: 06:00 to 21:30
Friday: 06:00 to 21:30
Saturday: 06:00 to 21:30
Sunday: 07:00 to 21:30

Basingstoke railway station is situated in the county of Hampshire. Buy train tickets online with us today with no booking fees, or buy them at the ticket office. You can also use the capacity checker on our app to find out how busy your train is expected to be.

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Fri 06:00 to 21:30
- CIS
  - DepartureScreens
- Customer Help Points
  
  Customer Help points are located on every platform
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
  
  Mon-Sun
  
  All platforms.
- Station Buffet
- Toilets
  
  The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Change
  
  Accessible toilets on platforms 2/3 and 4.
- Telephones
- Wi Fi
- Post Box
  
  Outside station
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
  
  Provided by 3rd party companies, subject to availability.
- National Key Toilets
- Step Free Access
  
  Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 170
  Sheltered: Yes
  Cctv: Yes
  Location:
  Car park and platform 4
  
  Type: Compounds,Racks
- CarPark
  
  Car parking1:
  Name: Basingstoke Bunion Place and North Yard Multi- Storey
  Spaces: 1207
  
  Number Accessible Spaces: 18
  Accessible Car Park Equipment: No
  Cctv: Yes
  Website:
  
  Car parking2:
  Name: Basingstoke Premium Car Park
  Spaces: 20
  
  Number Accessible Spaces: 10
  Accessible Car Park Equipment: No
  Cctv: Yes
  Website:
- Rail Replacement Services
  
  Station Forecourt, off Alencon Link
- Taxi Rank
  
  Private Hire / Black Cabs outside Station Entrance
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

Live departures and arrivals