Basingstoke railway station

Full time

Yes - from help point

• DepartureScreens

Customer Help points are located on every platform

Ticket Office: Yes
Ticket Machine: Yes

Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

SW

All platforms.

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Accessible toilets on platforms 2/3 and 4.

Outside station

0800 5282100

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Provided by 3rd party companies, subject to availability.

Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Coverage: partial Station

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Spaces: 170
Sheltered: Yes
Cctv: Yes
Location:

Car park and platform 4

Type: Compounds,Racks

Station Forecourt, off Alencon Link

Private Hire / Black Cabs outside Station Entrance

Information to plan your onward journey is available in a printable format here

Car parking1:
Name: Basingstoke Bunnian Place and North Yard Multi- Storey
Spaces: 1207

Number Accessible Spaces: 18
Accessible Car Park Equipment: No
Cctv: Yes
Website:

Car parking2:
Name: Basingstoke Premium Car Park
Spaces: 20

Number Accessible Spaces: 10
Accessible Car Park Equipment: No
Cctv: Yes
Website:

Please contact our Customer Service Centre on 0345 6000 650