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Station facilities

  • Ticket machine
  • Ticket office
  • Toilets
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  • General service information
    • Staffing Level
    • Closed Circuit Television
    • Information Available From Staff
    • Information Services Open
    • CIS
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
    • Smartcard Validator
    • Smartcard Comments
    • Penalty Fares
  • All station facilities
    • Seated Area
    • Waiting Room
    • Station Buffet
    • Toilets
    • Baby Change
    • Telephones
    • Wi Fi
    • Post Box
  • Accessibility and mobility access
    • Helpline
    • Staff Help Available
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Taxis
    • National Key Toilets
    • Step Free Access
    • Ticket Gates
    • Impaired Mobility Set Down
  • Parking information
    • Cycle Storage
    • Rail Replacement Services
    • Onward Travel
  • Passenger services
    • Customer Service
    • Left Luggage
    • Lost Property
Live departures and arrivals


This busy station right in the heart of Cardiff was first opened in 1840 and had its first major redevelopment in 1973. Initially redesigning the entire roof, reducing the platforms from five to three, and the installation of lifts between the platforms. In the following decades numerous other improvements were carried out, culminating in a £220 million regeneration scheme for both the station and surrounding area in 2013. The facade and station entrance were rebuilt using a contemporary wood, steel, and glass design, and the platforms increased back up to five, allowing more services per hour to run.

A plaque was displayed in the ticket hall in 2016, listing those from the Taff Vale Railway, the company that first developed the station in 1840, who served in the armed forces between the years of 1914 and 1919. In 2017, in order to provide more information about these young men, a QR code was added.

Cardiff Queen Street Station is also famous, having featured in the BBC Dr. Who spinoff Torchwood, so that might be an interesting place to visit on your next holiday. If you're planning to visit Cardiff for your next holiday, we recommend checking out our helpful guide on things to do in Cardiff with family and children.


Take a virtual tour of our stations

Virtual tour of Cardiff Queen Street station

See all of our TfW 3D station tours here and learn how they work.


  • How long does it take to get from Cardiff Queen Street Station to Cardiff Airport?

    • Walking via St Mary Street, it takes around 5 minutes to reach the city centre.
  • What car parking facilities are available at Cardiff Queen Street Station?

    • There are no car parking facilities at Cardiff Queen Street Station.
  • What facilities are there for bike storage at Cardiff Queen Street Station?

    • Covered by CCTV, there are 10 bike stores at Cardiff Queen Street Station.
  • What other facilities are available at Cardiff Queen Street station?

    • Toilets
    • Station buffet
    • Coin and cards telephones
    • Disabled access - step-free throughout, ramps are available, as are wheelchairs and induction loops.
  • Which popular destinations can be reached from Cardiff Queen Street Station?

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