Station facilities

  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Information Services Open
Mon-Fri 06:00 to 22:00
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator
Yes
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Penalty Fares
Train Operator: AW
Url: https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 05:30 to 00:00

Seating area in the café on platform 3/4.

Station Buffet

No
Toilets
Yes

The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

Baby Change
Yes
Telephones
Yes
Wi Fi
Yes

Find WiFi Hotspots around Cardiff Queen Street station

Post Box

No

Outside the station.

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available

Help provided by on train staff outside staffing hours.

Mon-Fri 05:15 to 00:15
Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes
Step Free Access

Category A.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations."


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down

No
Wheelchairs Available
Yes
Parking information
Cycle Storage
Spaces: 36
Sheltered: No
Cctv: Yes
Location:

Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2


Type: Stands
Rail Replacement Services

The rail replacement bus stops are the local bus stops on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park. To Cathays / Heath, bus stop HU, same side as Sainsburys.

Onward Travel

Limited service from stop outside station Mondays to Fridays.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

In the event of rail service disruption or Metro transformation work, buses will not stop at the station.

From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.

To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

This busy station right in the heart of Cardiff was first opened in 1840 and had its first major redevelopment in 1973. Initially redesigning the entire roof, reducing the platforms from five to three, and the installation of lifts between the platforms. In the following decades numerous other improvements were carried out, culminating in a £220 million regeneration scheme for both the station and surrounding area in 2013. The facade and station entrance were rebuilt using a contemporary wood, steel, and glass design, and the platforms increased back up to five, allowing more services per hour to run.

A plaque was displayed in the ticket hall in 2016, listing those from the Taff Vale Railway, the company that first developed the station in 1840, who served in the armed forces between the years of 1914 and 1919. In 2017, in order to provide more information about these young men, a QR code was added.

Cardiff Queen Street Station is also famous, having featured in the BBC Dr. Who spinoff Torchwood, so that might be an interesting place to visit on your next holiday. If you're planning to visit Cardiff for your next holiday, we recommend checking out our helpful guide on things to do in Cardiff with family and children.

 

Take a virtual tour of our stations

Virtual tour of Cardiff Queen Street station

See all of our TfW 3D station tours here and learn how they work.