Due to a fault with the signalling system at Shrewsbury (SHR):
Services may be delayed by up to 45 minutes.
Services may be cancelled in the Shrewsbury area.
We expect the incident to last until 08:30 and disruption to services is expected from 05:26 until 12:00.
What's Happened?
We have been made aware of a signalling problem at Shrewsbury.
As a result, train services will not be able to run through the area until the signalling system is working normally. Our Cardiff Central to Manchester Piccadilly services may be diverted via Chester until the signalling between Shrewsbury and Crewe is working normally. Please note this diversion can take approximately 10 minutes longer.
Our colleagues at Network Rail are aware of the problem and technicians are currently en route to the affected area.
We will publish more information here, once we have received an update from the infrastructure technicians.
Alternative Travel Options:
We have organised buses to run between Shrewsbury and Crewe to assist customers to complete journeys where possible at no extra cost. These will arrive at Shrewsbury at approximately 06:30 provided by Keanes.
These arrangements are in place on services until 09:00.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Alternative Travel Options:
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
- Between Birmingham New Street and Cardiff Central with CrossCountry
- Between Birmingham New Street and Manchester Piccadilly with CrossCountry
- Between Birmingham New Street and Shrewsbury with West Midlands Railway
- Between Birmingham New Street and London Euston with Avanti West Coast
- Between Crewe and Manchester Piccadilly with Avanti West Coast
- Between Crewe and Manchester Piccadilly with Northern
These arrangements are in place on services until 12:00.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
Please check back shortly. We apologise for the disruption caused to your journey.
Check services running in the area using the Transport for Wales Live Map
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
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