Part time

Yes - from help point
Yes - from ticket office

• Departure Screens
• Announcements

Help Points are available on both platforms and within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Ticket Office: Yes
Ticket Machine: Yes

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

TP

Heated waiting rooms are available on both platforms.

Refreshments are available from the shop or café on the station concourse.

The toilets are located on the station concourse.

Find WiFi Hotspots around Middlesbrough station

There is a shop located on the station concourse.

0800 107 2149

The accessible toilets are located on the Station Concourse, these toilets are operated by a radar key.

This station is category B1. Step free, level access is provided into the station from Zetland Street and Bridge Street West. Step free, ramp access is provided into the station from the station car park. The entrance from Exchange Place has steps. Lifts are used to provide level access from the subway to both platforms, the ticket office and concourse. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Coverage: whole Station

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

Spaces: 114
Sheltered: Yes
Cctv: Yes
Location:

Storage Locations:

On the station concourse - space for 86 cycles

Wood Street Car Park - space for 28 cycles

Type: Stands

Pick Up / Drop Off in the layby on Bridge Street at the rear of the station.

The nearest taxi rank is at the Bridge Street entrance to the station.

Information to plan your onward journey is available in a printable format here

Operator Name: Trans Pennine Express
Name: Station Car Park
Spaces: 135

Number Accessible Spaces: 0
Accessible Spaces Note:

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Customers can purchase their car parking tickets via the A P C O A Connect app or website.

Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/

To speak to a member of our team, please call: 0345 600 1671.