Station facilities

  • Parking
  • Step-free access
  • Ticket machine
  • Ticket office
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from ticket office
Yes - from help point
Information Services Open

Information available during ticket office opening times.


CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes

Ticket office for advice only.

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator

No
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.

Penalty Fares
AW
All station facilities
Seated Area
Yes
Station Buffet

No
Toilets

No
Baby Change

No
Telephones

No
Wi Fi
Yes

Find WiFi Hotspots around Prestatyn station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available
Yes

If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

Help Points available - Location: Alongside lift doors at both platforms and bridge level

Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window

Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
Accessible Public Telephones

No
Nearest Stations With More Facilities
RHL
National Key Toilets

No
Step Free Access

Category A.

Step free access to both platforms via a footbridge with ramps and a lift.


Coverage: whole Station
Ticket Gates

No
Impaired Mobility Set Down
Yes
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 12
Sheltered: No
Cctv: Yes
Location:

The six Sheffield Stands providing for space for 12 bicycles, are located on the station platform west of the station building.


Annotation:

6 stands providing a total of 12 spaces on the platform, west of the station building


Type: Stands
CarPark

Operator Name: Denbighshire County Council
Name: Station Car Park
Spaces: 36
Free: Yes
Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

The rail replacement bus stop is a local bus stop on Bastion Road.

Taxi Rank

Taxi office outside the station.

Onward Travel

The nearest bus stops are located on the High Street.

Buy a Prestatyn PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Cycle Hire

There are no cycle hire facilities at this station.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview

Opened in 1848, and designed by the son of the railway king, George Stephenson, Prestatyn Station lies on the North Wales Coast Line. Bringing prosperity to the area, visitors flooded to the seaside resort. The station has had a series of upgrades over the years, with the latest remodelling occurring in 2012. New platforms, redesigned buildings, and an improved signalling system, make handling a third of a million passengers every year, simple.

Prestatyn has plenty to offer the day-tripper - attractions such as the glorious beach, a rich heritage to soak up, and walks along the beautiful and rugged coastline.

 

  • How long does it take to walk from Prestatyn Station to Prestatyn town centre?
    • Walking via Bridge Road, the walk from the station to Prestatyn town centre takes around five minutes.
  • What car parking facilities are available at Prestatyn Station?
    • Prestatyn Station has 25 car parking spaces available.
  • What facilities are there for bike storage at Prestatyn Station?
    • There are no bike storage facilities at this station.
  • What other facilities are available at Prestatyn Station?
    • Station buffet
    • Disabled access - the whole station is step-free, with ramps and induction loops available
  • Which popular destinations can be reached from Prestatyn Station?