• Accessibility and inclusion related resources

    The purpose of this document is to inform interested parties, both internally and externally to the Rail Industry about the range of relevant Guidance, Legislation and Compliance affecting the Rail Industry as a whole today.

  • Cardiff Crossrail phase 1

    We’re working with Cardiff Council to develop and deliver a tram-train link from Cardiff Central to the Bay, enhancing connectivity between the city centre and the Bay, benefiting the wider city and region.

  • Best Campsites in Wales

    On the hunt for the best camping spot in Wales? Look no further than our favourite hidden gem campsites in Wales.

  • Delay Repay

    If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, ‘Delay Repay’ applies.

  • Customer information pledges

    We know that information about how our trains are running is important, especially during disruption.When you choose to travel by train, it’s more than a journey. That’s why, if things don’t go to plan, you need the best information as quickly as possible.

  • Travelling with your kids by train

    Read these handy tips for travelling by train with children.

  • Useful links

    Useful linksTo help you plan your journey, we’ve included links to the websites of local councils, bus and rail operators that provide services in Wales.

  • Policies and information

    We’re committed to excellent service for all our customers.Working with our rail industry colleagues and the Welsh Government, we have ambitious plans to improve the accessibility of our services. 

  • Pedal Power - Championing Inclusive Cycling in Cardiff

    Pedal Power - Championing Inclusive Cycling in CardiffPedal Power began as a rehabilitation initiative at Ely Hospital and has since grown into a thriving organisation with sites in Pontcanna and Cardiff Bay.