A well dressed man eating a First Class meal on a TfW train

First Class upgrades now available on Seatfrog

Experience our best comfort and customer service when you travel First Class on selected routes between Cardiff and Holyhead and Cardiff and Manchester. So, whether you’re travelling for business or leisure, use Seatfrog to upgrade your ticket for less.

 

A person buying TfW tickets using the Seatfrog app

How does Seatfrog work?

1. Download the Seatfrog app

After signing up to a Seatfrog account, enter your booking reference code when prompted, or use the Seatfrog train search feature, and the app will show you what upgrades are available for your journey.

2. Place a bid

Select the number of seats you want and place your bid to enter the auction. It is free to take part in the auctions and you will only pay if you win.

3. OR upgrade instantly

Bag a bargain to instantly upgrade your journey to First Class on the Seatfrog app. This is an excellent option if you want a quick upgrade without the risk of being pipped to the post in an auction.

4. Make it First Class

Seatfrog will send your upgrade barcode straight to your phone. You must bring both your original ticket barcode and your First Class upgrade barcode for travel.

Download the Seatfrog app

Subject to availability.

 

SEATFROG + Transport for Wales
  • Terms and conditions
    • 1. Upgrade costs are not inclusive of any platform fees charged by Seatfrog.

    • 2. The number of available upgrades per train will be determined by the number of bookings made ahead for First Class tickets.

    • 3. A Seatfrog upgrade auction offer or instant upgrade can only be used by customers and accompanying travellers on the same booking reference, with a Standard Advance, Standard Off-Peak, Standard Super Off-Peak or Standard Anytime, travelling on eligible Transport for Wales (TfW) services.

    • 4. Each Seatfrog upgrade is valid for a single person and is for the one-way journey on the set date and time only.

    • 5. Upgrades are not transferable.

    • 6. Customers travelling in a group on the same booking reference may participate in a Seatfrog auction to upgrade together. Any member of the group can register with Seatfrog and bid on a number of seats which they specify. Should the member win an auction, the specified number of upgrades will be issued to their device. Due to the last minute nature of Seatfrog auctions we can't guarantee everyone in a group will sit together.

    • 7. Upon payment of the upgrade fee, customers are issued with First Class upgrade barcodes for the specified number of upgrades within the Seatfrog app. Each upgrade barcode issued to the customer’s mobile phone must be presented, along with a valid Standard Class ticket, to the Train Manager. Customers must also retain their original Standard Class tickets to pass through station gates. The First Class upgrade barcode is not valid unless accompanied by a valid Standard Class ticket.

    • 8. Seatfrog upgrades are verified by the Train Manager. If the customer can't produce a valid barcode on their mobile device, they will be charged the difference between the appropriate First Class fare and their current ticket fare. It is the customer's responsibility to make sure their mobile device is fully charged, as verification can take place at any point during the journey.

    • 9. The Seatfrog upgrade is non-refundable except where the customer can't travel because of TfW delays or train cancellation, or where First Class accommodation is unavailable.

    • 10. Refreshments and snacks are included in the Seatfrog upgrade, however, dining options come with an upgrade cost. For more information, see tfw.wales/ways-to-travel/rail/food-and-drink/first-class-dining