See it. Say it. Sorted.

If you see something that doesn’t look right, speak to staff or text British Transport Police 61016.
We’ll sort it. See it. Say it. Sorted.

The British Transport Police are the national police service for the railways in England, Wales and Scotland. They provide a policing service to rail operators, their staff and passengers. They are also responsible for policing the London Underground system, the Docklands Light Railway, the Midland Metro Tram System and Croydon Tramlink.

Visit the British Transport Police website here.


When should I contact British Transport Police?

Text 61016* or call 0800 405 040 when:

  • you want to report an incident discreetly that has already happened
  • issues are affecting you at the station or on-board the train
  • you have a general police enquiry

The text number is monitored 24/7 and, while it is not for reporting emergencies, British Transport Police will send officers if required.

*Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.


When to dial 999?

Always dial 999 when you need an urgent police response such as:

  • a crime is happening
  • someone suspected of a crime is nearby
  • someone is injured, being threatened or in danger

If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.


The Railway Guardian app

The Railway Guardian app is an innovative new two-way communication platform between British Transport Police and rail users, designed to encourage reporting of concerns and crimes on the rail network through a more precise format.

This all-in-one safety app is here to help you feel safer and more empowered whilst you travel.

This app allows you to:

  • Report crimes or concerns
  • Share your journeys
  • Access news, guides and support

Download the FREE Railway Guardian app.

The Railway Guardian app