Heather Clash

Update: Incident due to more trains than usual needing repairs at the same time between Cardiff Central (CDF) and Cheltenham Spa (CNM) until the end of the day.

Due to more trains than usual needing repairs at the same time between Cardiff Central (CDF) and Cheltenham Spa (CNM):

Services will be cancelled in both directions between Cardiff Central (CDF) and Cheltenham Spa (CNM).

We expect the incident to last until the end of the day and disruption to services is expected from 06:10 until the end of the day.

What's Happened?

Due to a shortage of trains, fewer trains are able to run between Cardiff Central and Cheltenham Spa in both direcioins.

We apologise for the disruption caused to your journey.

Alternative Travel Options

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

CrossCountry between Cardiff Central and Cheltenham Spa

These arrangements are in place on services until the end of the day

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

We have organised buses to run between Cardiff Central and Cheltenham Spa in both directions to assist customers to complete journeys where possible at no extra cost. With this road replacement transport being provided by Cymru Coaches, Ferris Coaches and Teulu.

These arrangements are in place on services until the end of day

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Further Information

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

All updates

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Chief Officer of Finance, Governance and Corporate Services

Having lived, studied and worked in Wales for over 26 years, Heather joined TfW in July 2018. An experienced accounting professional who studied at Cardiff University, she has worked in finance for all her career.

Heather specialises in the financial management and control of portfolios of outsourced contracts and corporate functions within large corporate organisations. Before joining TfW, she held the role of Finance Director in a variety of large organisations including the IT Services Division of Capita Group Plc and UK Sales and Marketing for Compass Group UK and Ireland.

Heather sits on the senior leadership team at TfW and is responsible for financial strategy and planning, analysing the organisation’s performance and risk, overseeing its governance and finance function, as well as all audit and internal financial controls. Heather is also a director of Transport for Wales Rail Limited.