KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
In 2024/25, our Colleague Safety measure remained favourable and was in line with 2023/24. To maintain this standard, we continued to review incidents to identify trends and mitigate them accordingly.
2023/24 99.4% | 2024/25 99.4% | Q4 2024/25 97.3% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our colleagues is of utmost importance to us and is planned for in all aspects of our work. In 2025/26, to consolidate our strong safety performance, we are developing our approach to safety risk by identifying root causes and common themes surrounding incidents involving colleagues.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
In 2024/25, Safety Incidents per 100k Passenger Journeys were in line with 2023/24. Most customer impacting safety incidents this year took place in stations or while boarding or alighting trains.
2023/24 1.3 | 2024/25 1.3 | Q4 2024/25 1.0 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety and wellbeing of our customers are central to our priorities. In 2025/26, we will continue our commitment to reducing customer accidents. Our Customer Accident Mitigation Steering Group will continue to take a proactive approach to safety risk management to ensure continuous improvement.
