KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
Colleagues without a Safety Incident in 2025/26 remains level when compared to 2024/25. We continue to review incidents to identify trends and mitigate them accordingly.
2024/25 92.2% | 2025/26 92.1% | Q4 2025/26 97.7% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our colleagues is of utmost importance to us and is planned for in all aspects of our work. In 2026/27, we're developing our approach to safety risk by identifying root causes and common factors.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
Over the year, safety incidents impacting our cutomers reduced when compared to 2024/25. We continue to take proactive action to reduce risk by learning from every incident, strengthening safety measures
and putting additional support in place where trends indicate it is needed.
2024/25 1.1 | 2025/26 0.9 | Q4 2025/26 0.8 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety and well-being of our customers are paramount. We have launched a safety campaign to help reduce the incidents at our stations, bus interchanges and on our transport network. The aim of the campaign is to encourage thinking before acting, being mindful of our surroundings and to avoiding rushing.
