KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
Colleagues Without a Safety Incident in Q1 2025/26 slightly improved in comparison with Q1 2024/25. To maintain this standard, we continued to review incidents to identify trends and mitigate them accordingly.
Q1 2024/25 98.3% | Q1 2025/26 98.6% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our colleagues is of utmost importance to us and is planned for in all aspects of our work. In 2025/26, to consolidate our strong safety performance, we are developing our approach to safety risk by identifying root causes and common issues surrounding incidents.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
In Q1 2025/26 Safety Incidents per 100K Passenger Journeys were higher than expected when compared to the same period in 2024/25, which can primarily be attributed to a single incident on the Marches Line in May. The incident continues to be investigated by the RAIB. When removing this incident from the statistics, the number of incidents remain in line with previous quarters with incidents primarily taking place at stations or while boarding or alighting trains.
Q1 2024/25 1.3 | Q1 2025/26 2.0 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety and wellbeing of our customers are paramount. Our Customer Accident Mitigation Steering Group will continue to take a proactive approach to safety risk management.
