KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
98.3% of colleagues worked safely during Q1. Despite a continuing trend of above predicted levels of incidents, expected levels of overall harm was lower. These incidents primarily involve interactions with object and equipment or slips, trips and falls.
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Q1 2023/24 97.7% |
Q1 2024/25 98.3% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The annual plan for Health, Safety, Security and Business Resilience has been endorsed for implementation. This plan will bolster our efforts towards realising the ‘one TfW’ strategy and enhance our safety performance.
KPI: Safety incidents per 100k passengers journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
The number of safety incidents involving our passengers compared to the number of passenger journeys remained level in Q1. Incidents are primarily happening in stations and while boarding or alighting trains. Causes are often related to customer behaviours, including intoxication, hurrying for trains and care/attention on stairs. We’ve increased the number of Body Worn Cameras for our front-line colleagues to use. This helps keep colleagues and staff safe, acts as a deterrent to antisocial behaviour and can provide evidence that we share with the British Transport Police. We have updated our Safeguarding Policy and Procedures which will assist in helping those most at risk on our network.
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Q1 2023/24 1.1 |
Q1 2024/25 1.2 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The Customer Accident Steering Group has been established to provide a collaborative forum for stakeholders to share knowledge and expertise. A comprehensive assessment of our customer accident data enables us to identify target areas for enhancement, provide awareness on customer behaviour and concerns and continuous improvement to achieve our objectives.
