KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
In Q3 2024/25, our colleague safety measure remained high and was in line with the same quarter last year. To maintain this standard, we continued to review incidents to identify trends and mitigate them accordingly.
Q3 2023/24 97.6% |
Q3 2024/25 97.6% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our colleagues is of utmost importance to us and is planned for in all aspects of our work. To consolidate our strong safety performance, we are developing our approach to safety risk by identifying root causes and common themes for incidents involving colleagues.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
In Q3 2025/25, safety incidents per 100k passenger journeys were in line with the same quarter last year. Most customer impacting safety incidents in the quarter took place in stations or while boarding or alighting trains.
Q3 2023/24 1.4 |
Q3 2024/25 1.4 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our customers is of utmost importance to us and is planned for in all aspects of our work. In Q4, the Customer Accident Steering Group will continue work on our Customer Accident Prevention Plan. This will involve implementing strategies across the network to further improve passenger safety.