KPI: Colleague safety
The overall percentage of TfW Rail staff who worked safely and were not exposed to unsafe acts or conditions, such as antisocial behaviour, close calls or accidents.
Overview
In Q2 2024/25, our colleague safety measure remained high and was in line with the same quarter last year. To maintain this standard, we continue to review incidents to identify trends and mitigate them accordingly.
|
Q2 2023/24 97.7% |
Q2 2024/25 97.6% |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward looks
The safety of our colleagues is of utmost importance to us and is planned for in all aspects of our work. To consolidate our strong safety performance, we are using our Health, Safety, Security and Business Resilience Plan to provide an over-arching safety plan.
KPI: Safety incidents per 100k passenger journeys
The number of safety incidents involving any customer, passenger, or a member of public per 100,000 passenger journeys taken.
Overview
Safety incidents involving our passengers per 100k journeys reduced in Q2 2024/25 compared to the same quarter last year. Most customer impacting safety incidents took place in stations or while boarding or alighting trains.
|
Q2 2023/24 1.4 |
Q2 2024/25 1.3 |
Well-being of Future Generations Act (WFGA) goals addressed:
2. A Resilient Wales
3. A Healthier Wales
Forward look
The safety of our customers is of utmost importance to us and is planned for in all aspects of our work. A Customer Accident Steering Group has been established to provide a collaborative forum for stakeholders to share knowledge and expertise and identify target areas for improvement. The group has enlisted a Behavioural Scientist to help implement strategies to keep customers safe when travelling with us. This group is also refreshing our safeguarding policy to further protect our most at risk customers: children, the elderly and people of reduced mobility.
